English Speaking Customer Service Representative - NO CALLS

Patrique Mercier Recruitment is currently seeking an English Speaking Customer Service Representative who will handle customer inquiries through written channels and will not be required to handle phone calls. As a Customer Service Representative, you will provide excellent customer support to English-speaking customers via email, chat, and other written communication channels.

Joining our team will give you the opportunity to work in a dynamic and fast-paced environment, collaborate with team members, and contribute to providing exceptional customer service.

Responsibilities

• Respond to customer inquiries through written channels such as email and chat
• Assist customers with product information, orders, and returns
• Resolve customer complaints effectively and efficiently
• Keep accurate records of customer interactions and transactions
• Collaborate with team members to ensure customer satisfaction
• Stay up-to-date with product knowledge and company policies
• Adhere to quality standards and follow established procedures

• Fluency in English, both written and spoken
• Prior experience in customer service or a related field is preferred
• Excellent written communication skills and ability to build rapport with customers
• Strong problem-solving skills and ability to remain calm under pressure
• Ability to multitask and prioritize tasks effectively
• Detail-oriented and committed to providing exceptional customer service
• Proficient in using computer systems and software applications

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary