Job details

French Speaking Customer Support Representatives for Jewelry - Remote in Greece

Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for French Speaking Customer Support Representatives for a prestigious Jewelry brand. This remote role in Greece is ideal for individuals who are passionate about luxury products and committed to providing outstanding customer service. Join a dynamic team dedicated to delivering excellence to a discerning clientele.

Responsibilities

Provide exceptional customer support to French-speaking clients through various communication channels, including phone, email, and live chat.
Assist customers with inquiries regarding jewelry products, order tracking, and after-sales services.
Offer in-depth product information and personalized recommendations to enhance customer purchasing decisions.
Resolve customer complaints and issues promptly while maintaining a high level of professionalism.
Stay up-to-date with the current jewelry collections and promotions to inform and engage customers effectively.
Accurately document customer interactions and feedback in the CRM system for ongoing support and quality assurance.
Collaborate with internal teams to ensure a seamless customer experience and service delivery.

Fluency in French and English, both written and spoken, is essential.
Prior experience in customer support, particularly within the luxury retail or jewelry sectors, is preferred.
Strong understanding of customer service principles and luxury market dynamics.
Excellent communication skills and a strong customer-focused mentality.
Proficient problem-solver with the ability to manage complex client inquiries effectively.
Experience with CRM software and proficient in Microsoft Office applications.
Highly organized, detail-oriented, and able to multitask efficiently in a remote work environment.