Spanish Speaking Customer Service for a Big Five IT Company - Remote in Greece

Patrique Mercier Recruitment FR is excited to offer a remote position for a Spanish Speaking Customer Service Representative for a Big Five IT Company. This is a remarkable opportunity for individuals in Greece who are passionate about technology and helping customers navigate their IT needs while working for a globally recognized leader in the industry.

Responsibilities

• Provide outstanding customer service to Spanish-speaking clients through phone, email, and chat, addressing their IT-related inquiries.
• Assist customers with product information, troubleshooting issues, and resolving technical problems.
• Guide customers through onboarding processes and provide support in utilizing the company's software and services.
• Maintain accurate records of customer interactions and feedback to contribute to service improvement.
• Work closely with internal teams to escalate and resolve complex customer issues promptly.
• Stay updated on the latest product offerings and company policies to provide accurate support.
• Contribute to enhancing the overall customer experience by actively seeking feedback and suggestions.

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, preferably in the IT or tech industry.
• Strong communication and interpersonal skills.
• Ability to troubleshoot technical issues while providing exceptional customer support.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• Passion for technology and eagerness to learn about the company's products and services.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks