Job details

German Speaking Customer Experience Associate - Remote in Greece

Patrique Mercier Recruitment FR is an innovative recruitment agency focused on providing tailored opportunities for professionals across various sectors. We are excited to announce a position for a German Speaking Customer Experience Associate to work remotely from Greece. This role allows you to leverage your language skills to create remarkable customer experiences for our German-speaking clients while enjoying the flexibility of a remote work environment.

Responsibilities

Communicate effectively with customers via phone, email, and chat, providing timely and accurate responses to inquiries.
Deliver high-quality customer service by resolving issues and addressing concerns with empathy and professionalism.
Educate customers about our products and services, helping them make informed choices that meet their needs.
Maintain detailed records of customer interactions in our CRM system to ensure proper follow-up and service improvement.
Collaborate with teammates to share insights and develop strategies for enhancing the customer experience.
Collect and analyze customer feedback to contribute to the continuous improvement of our services.
Engage in training sessions to advance your customer service skills and industry knowledge.

Fluency in both German and English, with excellent verbal and written communication skills.
Experience in customer service or a related field is preferred.
Demonstrated ability to handle inquiries with a strong customer-centric approach.
Proficiency in using CRM systems and other relevant tech tools.
Organizational skills and the ability to prioritize tasks in a remote work setting.
A positive attitude and a proactive approach to problem-solving.
Team player with a strong willingness to collaborate and share best practices.