Danish Speaking Customer support for Major Streaming services - Remote in Greece

As a Danish Speaking Customer Support representative with Patrique Mercier Recruitment, your core responsibilities include delivering high-quality customer support through various channels such as phone, email, and chat. You'll assist customers with inquiries regarding streaming services, troubleshoot account issues, and resolve complaints efficiently. Additionally, you will educate users about different streaming options and help them with any technical questions they encounter.

To qualify for the Danish Speaking Customer Support position at Patrique Mercier Recruitment, candidates must be fluent in Danish, both spoken and written. Previous experience in customer service roles is preferred, and strong communication and interpersonal skills are essential. Problem-solving abilities with a focus on customer satisfaction will also be critical to your success in this position.

Yes! The Danish Speaking Customer Support position at Patrique Mercier Recruitment is fully remote, allowing you to work from anywhere in Greece. This flexibility makes it a great opportunity for individuals looking to balance work and home life while contributing to a major streaming services company.

Patrique Mercier Recruitment offers fully paid training for the Danish Speaking Customer Support representative role. You'll have access to comprehensive training and development resources to ensure you are well-equipped to handle customer inquiries and support services effectively. This is an essential part of fostering growth and excellence in the role.

As a Danish Speaking Customer Support representative at Patrique Mercier Recruitment, you can expect a competitive salary along with fantastic benefits. These include private health insurance, performance bonuses, and two extra salaries per year. Additionally, you'll receive support for relocation if necessary, covering flight, transfer, and hotel costs.

Handling difficult customers requires patience and empathy. Start by actively listening to their concerns, demonstrating that you understand their frustration. Then, clarify the issue, offer solutions, and assure them that you are committed to resolving it. This approach not only helps in de-escalating the situation but also reinforces customer trust.

In your answer, share a specific instance where your actions led to positive feedback or a successful outcome for a customer. Describe the situation, your approach, and the results. Emphasize your commitment to going the extra mile to ensure customer satisfaction.

Express your passion for customer service and your enthusiasm for the streaming industry. It's important to demonstrate your alignment with the company's values, and how you see yourself contributing to enhancing customer experiences through this remote role.

Detail your approach to educating customers, such as using clear, simple language, actively engaging with customers to understand their preferences, and offering tailored recommendations. Highlight the importance of making information accessible and relevant to enhance their experience.

Discuss your personal techniques for time management, such as using digital tools, creating to-do lists, and setting regular goals. Highlight the importance of maintaining a structured schedule to ensure productivity while working from home.

Share your genuine passion for helping others and problem-solving. Highlight specific aspects of customer service that you find rewarding, such as making a positive impact on someone’s day or resolving complex issues.

In such scenarios, staying calm and honest is essential. Let the customer know you want to provide accurate information. Offer to take note of their question and either find the answer or escalate them to a more knowledgeable colleague.

Share your familiarity with different types of customer service software. Provide examples of how you have used them to manage customer inquiries efficiently, document interactions, and track resolutions. If applicable, mention any training you've completed related to these tools.

Mention qualities such as patience, empathy, outstanding communication skills, and strong problem-solving abilities. Emphasize how these traits contribute to achieving high levels of customer satisfaction and service quality.

Explain your strategy for prioritization, such as assessing the urgency of inquiries and using organizational tools. Elaborate on the importance of time management and maintaining clear communication with customers during peak times.