Licensed Optical Keyholder - NYC HQ and Showroom

As a Licensed Optical Keyholder at Warby Parker, your primary responsibilities include providing expert customer service, ensuring that all eyewear aligns with our optical standards, and managing daily store operations. You'll help customers by taking precise measurements, fitting eyewear perfectly, and explaining product offerings clearly. Additionally, you will guide and inspire your team, manage inventory systems, and promote a positive work culture.

To qualify for the Licensed Optical Keyholder position at Warby Parker, you should be a licensed dispensing optician with at least 2 years of experience, including supervisory duties. For non-licensing states, an ABO certification is acceptable. It’s also crucial to have strong communication skills to convey optical terminology in an understandable way to customers and a passion for providing exceptional service.

The work environment at Warby Parker for a Licensed Optical Keyholder is upbeat, collaborative, and fast-paced. You'll work with a dedicated team of optical professionals who are passionate about providing exceptional customer experiences. The company fosters a supportive atmosphere where you can grow and lead, while always ensuring the store operates smoothly and efficiently.

Being a Licensed Optical Keyholder at Warby Parker comes with numerous benefits, including health, vision, dental insurance, paid time off, and a retirement savings plan with a company match. Additionally, you’ll have access to optical education reimbursement, parental leave, and an Employee Assistance Program. Warby Parker promotes a healthy work-life balance while investing in the growth and well-being of its employees.

Warby Parker highly values professional development for its employees, including Licensed Optical Keyholders. The company offers optical education reimbursement and opportunities to participate in mentorship programs. This enables you to sharpen your skills, expand your knowledge, and advance in your career while contributing to the overall success of the team.

When answering, highlight specific experiences where you performed fittings and adjustments for customers. Detail your approach to ensuring a perfect fit and how you handled customer feedback to enhance their experience. Showcase any special techniques or personalized services that you provided.

Discuss your strategies for remaining calm and professional, focusing on effective communication. Provide examples of difficult situations you've navigated, emphasizing your commitment to customer satisfaction and how you resolved issues to ensure a positive outcome.

Outline key leadership qualities such as empathy, adaptability, and strong communication. Provide examples of how you've used these traits to mentor team members or create a positive work environment in your previous roles.

Describe your methods for keeping current with industry trends, such as attending workshops, following industry publications, or participating in professional networks. Emphasize your passion for continuous learning and how it has positively influenced your performance.

Discuss your approach to training, including creating structured training programs or on-the-job mentorship. Provide examples of how you've successfully onboarded new employees and how you assess their progress over time.

Explain your understanding of inventory management systems and how you implement strategies to ensure stock accuracy. Share specific practices you follow to engage team members in inventory processes to keep everything running smoothly.

Share a specific story where you provided exceptional service, detailing the actions you took that made a difference for the customer. Highlight how your efforts not only resolved their issue but also exceeded their expectations.

Discuss your organizational skills and how you balance customer service with daily operational tasks. Provide examples of how you've effectively prioritized during peak business hours and maintained high service levels.

Emphasize the importance of teamwork in achieving a positive customer experience. Share past examples of how you've collaborated with team members to enhance service and drive store success.

Detail processes you've implemented or followed in past roles to uphold customer service standards. Discuss the importance of training, regular feedback, and your commitment to consistency in providing exemplary service.