German speaking customer service for notes taking application - Remote in Greece

Patrique Mercier Recruitment is a leading recruitment agency dedicated to matching candidates with exciting job opportunities across various sectors in Greece. We are currently seeking a German Speaking Customer Service representative for a notes taking application to join a remote team in Greece. This role is perfect for individuals who are adept at technology and have a passion for helping customers maximize their productivity with our application. In this position, you will assist German-speaking users by providing support and guidance regarding the features, functionalities, and troubleshooting of our notes taking application. Your fluency in German will be essential in fostering effective communication and ensuring user satisfaction. If you're enthusiastic about technology and customer service, we encourage you to apply!

Responsibilities

• Provide top-notch customer service support through phone, email, and chat communications.
• Assist users with inquiries related to the features and functions of the notes taking application.
• Resolve customer issues and complaints efficiently and professionally.
• Guide customers through technical troubleshooting and offer usage tips.
• Document customer interactions accurately and maintain records in the CRM system.
• Collaborate with the development team to relay customer feedback and improve the application.
• Stay updated on the latest application features and industry trends to better assist customers.

• Fluency in German (both spoken and written) is essential.
• Strong communication and interpersonal skills.
• Prior experience in customer service or technical support is preferred.
• Interest in technology and productivity applications is a plus.
• Excellent problem-solving skills with a customer-centric approach.
• Ability to work independently in a remote environment.
• Proficient in using digital tools and customer relationship management systems.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )