Job details

Polish Speaking Customer Service Financial Sector - Remote in Greece

Patrique Mercier Recruitment is a top recruitment agency dedicated to matching talented professionals with exciting career opportunities throughout Greece. We are currently seeking a Polish Speaking Customer Service representative for a remote position in the Financial Sector. This role is ideal for individuals who possess a strong customer service ethos and have a keen interest in financial products and services. In this role, you will assist Polish-speaking customers with their inquiries regarding various financial services, providing them with solutions and guidance to enhance their experience. Your proficiency in Polish will play a key role in delivering outstanding support and ensuring customer satisfaction. If you are enthusiastic about helping customers navigate the financial landscape while working from the comfort of your home, we would love to hear from you!

Responsibilities

Provide exceptional customer service support through phone, email, and chat channels.
Assist customers with inquiries related to financial products, services, and account management.
Efficiently resolve any issues or complaints to ensure a positive customer experience.
Educate customers on financial offerings and how to best utilize them.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members to improve service processes and overall performance.
Stay informed about financial regulations and product knowledge necessary for customer assistance.

Fluency in Polish (both spoken and written) is essential.
Strong communication and customer service skills.
Experience in a customer service role, preferably in the financial sector, is a plus.
Excellent problem-solving abilities with a customer-centric approach.
Ability to work independently in a remote setting.
Basic knowledge of financial products and services is desirable.
A reliable internet connection and a suitable home office setup.