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Czech Speaking Technical Support for Customers - Remote in Greece

Join Patrique Mercier Recruitment Nordic as a Czech Speaking Technical Support Specialist for Customers, where you will have the opportunity to work remotely from Greece. In this role, you will provide exceptional technical support to Czech-speaking customers, assisting them with various technology-related queries. With a focus on customer satisfaction, you will help clients troubleshoot issues effectively while building lasting relationships. If you are tech-savvy and enjoy helping others navigate their challenges, this position is perfect for you!


Responsibilities

  • Deliver outstanding technical support to Czech-speaking customers through phone, email, and chat.
  • Troubleshoot and resolve consumer technology issues in a timely manner.
  • Provide clear, step-by-step guidance to assist customers in understanding solutions.
  • Document customer interactions and solutions accurately in the support database.
  • Collaborate with team members to improve customer service processes and support quality.
  • Identify common issues and escalate them for further investigation when necessary.
  • Fluency in Czech (both spoken and written) is essential, along with proficiency in English.
  • Previous experience in technical support or a related IT role is advantageous.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills with a focus on customer service.
  • Able to work independently in a remote environment while staying organized.
  • Familiarity with customer support software or CRM tools is a plus.
  • Self-motivated and capable of managing time effectively.
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
MATCH
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 26, 2024

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