Czech Speaking Technical Support for Customers - Remote in Greece

Join Patrique Mercier Recruitment Nordic as a Czech Speaking Technical Support Specialist for Customers, where you will have the opportunity to work remotely from Greece. In this role, you will provide exceptional technical support to Czech-speaking customers, assisting them with various technology-related queries. With a focus on customer satisfaction, you will help clients troubleshoot issues effectively while building lasting relationships. If you are tech-savvy and enjoy helping others navigate their challenges, this position is perfect for you!

Responsibilities

• Deliver outstanding technical support to Czech-speaking customers through phone, email, and chat.
• Troubleshoot and resolve consumer technology issues in a timely manner.
• Provide clear, step-by-step guidance to assist customers in understanding solutions.
• Document customer interactions and solutions accurately in the support database.
• Collaborate with team members to improve customer service processes and support quality.
• Identify common issues and escalate them for further investigation when necessary.

• Fluency in Czech (both spoken and written) is essential, along with proficiency in English.
• Previous experience in technical support or a related IT role is advantageous.
• Strong analytical and problem-solving skills.
• Excellent communication skills with a focus on customer service.
• Able to work independently in a remote environment while staying organized.
• Familiarity with customer support software or CRM tools is a plus.
• Self-motivated and capable of managing time effectively.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )