Job details

Nordic Speaking Customer Support Representatives for Luxury Jewelry - Athens, Gr

Patrique Mercier Recruitment is excited to offer an incredible opportunity for Nordic Speaking Customer Support Representatives for a prestigious luxury jewelry brand based in Athens, Greece! If you have a flair for customer service and a genuine interest in luxury jewelry, this role is perfect for you.

As a Nordic Speaking Customer Support Representative, you will engage with clients from across the Nordic region, providing them with expert advice and personalized support. This is a fantastic chance to work with a leading brand while experiencing the rich culture and beauty of Athens.

If you are enthusiastic about luxury retail and dedicated to enhancing customer satisfaction, we encourage you to apply and be part of our vibrant team!

Responsibilities

Serve as the primary point of contact for Nordic-speaking customers via phone, email, and chat.
Deliver comprehensive information about luxury jewelry products to assist customers in making informed purchasing decisions.
Maintain a high standard of customer satisfaction by offering tailored and personalized service.
Document all customer interactions accurately and manage records in the designated systems.
Work collaboratively with colleagues to provide a seamless customer experience.
Stay updated on product ranges, promotional offers, and company policies to assist customers effectively.
Adhere to established service guidelines to ensure compliance and quality.

Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and spoken
Prior experience in customer support or luxury retail is advantageous
Exceptional communication and interpersonal skills
Customer-centric mindset with the ability to provide tailored solutions
Strong attention to detail and capacity to thrive in a fast-paced environment
Experience with customer service software is preferred
A reliable internet connection and a suitable home office setup
A proactive attitude with a strong interest in luxury products
Willingness to work various shifts, including weekends if necessary