Nordic Speaking Technical Advisor - Athens (Remote in Greece)

As a Nordic Speaking Technical Advisor at Patrique Mercier Recruitment, your responsibilities will include providing exceptional technical support to Nordic-speaking clients, promptly identifying and resolving technical issues, and guiding clients in navigating digital platforms efficiently. You'll also be responsible for maintaining accurate records of inquiries and solutions, collaborating with technical teams, and contributing to service improvements. Fluency in a Nordic language and strong communication skills are essential for success in this role.

To be a successful Nordic Speaking Technical Advisor at Patrique Mercier Recruitment, candidates should have fluency in a Nordic language (such as Danish, Swedish, Finnish, or Norwegian) and English. Experience in technical support or customer service is preferred, alongside strong analytical skills and familiarity with digital technologies. Excellent verbal and written communication abilities, along with a proactive approach to problem-solving, will greatly enhance your candidacy.

While previous experience in technical support or customer service roles is preferred for the Nordic Speaking Technical Advisor position at Patrique Mercier Recruitment, it is not always mandatory. A strong willingness to learn and adapt, combined with excellent communication and analytical skills, can go a long way in helping you succeed in this role. If you possess a passion for technology and helping others, we encourage you to apply!

The Nordic Speaking Technical Advisor position at Patrique Mercier Recruitment comes with an attractive benefits package that includes fully paid relocation, monthly salary, two extra salaries annually, health insurance, private health insurance, and monthly bonuses. This means you not only get to work in an engaging role but also enjoy financial and wellness support that enhances your overall experience.

In the Nordic Speaking Technical Advisor role at Patrique Mercier Recruitment, you will have the flexibility to work from home while engaging with clients online. This remote work model is designed to provide you with a comfortable work environment, allowing you to manage your time efficiently while ensuring you can deliver excellent customer service to Nordic-speaking clients, making it a perfect blend of responsibility and adaptability.

When prioritizing technical issues as a Nordic Speaking Technical Advisor, it's crucial to assess the severity and impact of each issue. I focus on urgent issues that affect multiple users first, followed by those impacting individual users. This strategic approach ensures that clients receive timely support while maintaining an organized workflow.

Absolutely! In my previous role, I encountered a situation where a client experienced widespread outages on their digital platform. After assessing the issue, I gathered information from the client and conducted a step-by-step troubleshooting process. I identified a compatibility issue and provided a clear solution, which restored their service swiftly. This experience reinforced my problem-solving skills and ability to stay calm under pressure.

To communicate technical information effectively to non-technical clients, I use clear and straightforward language, avoiding jargon. I also break down complex concepts into simpler parts and provide real-life examples. Utilizing visual aids, like screenshots or short video tutorials, has also proven helpful in enhancing client understanding.

I am passionate about technology and helping others, which makes the Nordic Speaking Technical Advisor position at Patrique Mercier Recruitment very appealing. The opportunity to assist Nordic-speaking clients while working remotely aligns perfectly with my career goals. I'm also excited about the company's commitment to employee growth and the comprehensive benefits offered.

I keep up with technology trends by subscribing to reputable tech blogs, participating in webinars, and engaging in online forums related to my field. Continuous learning is vital in the tech industry, so I also explore relevant online courses that enhance my skill set and keep me informed about the latest developments.

When dealing with multiple customer inquiries, I prioritize maintaining a calm demeanor. I use time management techniques to categorize inquiries by urgency, allowing me to address pressing issues first. Additionally, I take short breaks to reset my mind, ensuring I approach each inquiry with a clear focus and excellent customer service.

I am experienced with various technical support and customer management tools, including ticketing systems like Zendesk and CRM platforms. Familiarity with communication tools such as Slack, Microsoft Teams, and Zoom also aids in effectively collaborating with other team members and clients, ensuring smooth operations in my role.

I recall a time when a client faced a critical issue just before a launch deadline. I not only resolved their technical problem quickly but also stayed on after hours to ensure everything was running smoothly before their launch. The client expressed immense appreciation, and this experience reinforced my belief in the importance of dedication to customer success.

When adapting to a new digital platform or tool, I take a structured approach: I first explore the documentation to understand its features. Then, I use the tool hands-on to familiarize myself with its functionalities. Seeking help from more experienced team members also aids in quick learning, further enriching my understanding.

To ensure customer satisfaction, I actively listen to clients' concerns and validate their feelings. Clear communication is essential, so I explain steps I'm taking and provide updates throughout the troubleshooting process. After resolving an issue, I follow up to confirm that everything is working well, reinforcing customer trust and satisfaction.