Italian Speaking Customer Support for the Banking Industry - Remote in Greece

Patrique Mercier Recruitment is thrilled to announce an excellent opportunity for an Italian Speaking Customer Support Representative for the Banking Industry, available remotely from Greece. In this role, you will be responsible for providing outstanding support to Italian-speaking clients regarding their banking needs. If you are passionate about customer service and have a keen interest in the financial sector, we invite you to join our dynamic team!

Responsibilities

• Provide exceptional customer support to Italian-speaking clients via phone, email, and chat regarding various banking services.
• Assist customers with inquiries related to account management, transactions, and banking products.
• Troubleshoot and resolve customer complaints efficiently to ensure a positive experience.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to ensure effective service delivery and problem resolution.
• Stay informed about banking products, services, and regulations to provide accurate information to customers.

• Fluency in Italian and English; proficiency in additional languages is an advantage.
• Experience in customer support, particularly within the banking or financial sector.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Familiarity with CRM systems and basic office software.
• Ability to work independently and manage multiple customer inquiries effectively in a remote setting.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras