Spanish Speaking Customer Support Representative - Remote in Greece

Patrique Mercier Recruitment is seeking a Spanish Speaking Customer Support Representative to join our remote team in Greece. In this rewarding position, you will provide exceptional support to our Spanish-speaking customers, assisting them with inquiries regarding our products and services. Your expertise and commitment to excellent service will greatly contribute to the satisfaction and loyalty of our clientele. If you thrive in a dynamic environment and are passionate about delivering outstanding customer experiences, we want to hear from you!

Responsibilities

• Assist Spanish-speaking customers with inquiries, order status, and product information through various channels (phone, email, chat).
• Provide knowledgeable and friendly customer service to enhance the customer experience.
• Troubleshoot issues and resolve customer complaints efficiently while maintaining high service standards.
• Keep accurate records of customer interactions and feedback in the CRM system.
• Collaborate with team members and other departments to improve overall customer satisfaction.
• Stay up-to-date on product knowledge and company policies to provide informed assistance.

• Fluency in Spanish and English; proficiency in other languages is an advantage.
• Experience in customer support or related fields is preferred.
• Strong communication and interpersonal skills, with a dedication to customer care.
• Proficient problem-solving skills and a proactive approach to customer service.
• Familiarity with CRM systems and standard office software.
• Ability to work independently and manage time effectively in a remote environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )