Client Relations Manager

Position Type: Full-Time, Remote
Working Hours: CST

About Pavago:
We are looking for a Clients Relations Manager for our client who can deliver exceptional communication and customer service to ensure a positive living experience for residents. In this customer-facing role, you will be the key point of contact for residents, handling inquiries, troubleshooting issues, and maintaining clear, professional communication. This position requires a detail-oriented individual with excellent proficiency in English and Spanish, as well as a strong background in technical writing.

Responsibilities:

• Resident Communication: Communicate with residents to address inquiries, concerns, and maintenance requests in a timely, professional manner.
• Client-Facing Communication: Serve as the primary liaison between residents and property management, ensuring all client (residents) concerns are effectively communicated and resolved with property management.
• Technical Writing: Write and translate technical documents, including notices, guidelines, newsletters, and other resident-facing communications in both English and Spanish.
• Lead Management: Manage email, phone, and written communication with residents regarding property updates, maintenance schedules, and community events.
• Client Communication: Act as a liaison between residents and property management to relay important information and resolve issues quickly and effectively.
• Administrative Tasks: Assist in crafting resident handbooks and other documents that provide guidance and support for residents.
• Issue Resolution: Work closely with property management to ensure resident satisfaction is a priority, proactively addressing concerns before they escalate.

What Makes You a Perfect Candidate:

• Experience: Previous experience in customer service, property management, or similar roles, with a focus on clear and professional communication.
• Bilingual Skills: Fluency in both English and Spanish, with strong proficiency in technical writing for both languages.
• Technical Writing: Proven ability to write and translate complex information clearly and concisely for residents.
• Problem Solving: A proactive problem-solver who can manage multiple tasks while delivering excellent customer service.

Requirements and Skills:

• CRM Proficiency: Experience with CRM systems and property management software.
• Technical Writing Skills: Ability to translate complex technical details into clear, accessible language for residents.
• Bilingual Proficiency: Strong verbal and written communication in both English and Spanish.
• Organizational Skills: High attention to detail and the ability to manage multiple tasks while adhering to deadlines.

What Does a Typical Day Look Like?
Each day, you’ll engage with residents via email, phone, and written communication, handling a variety of resident concerns, from maintenance requests to policy clarifications. You’ll work closely with the property management team, crafting bilingual communications that inform residents of important updates and maintain a positive living environment. Your focus will be on providing excellent customer service and ensuring that residents feel heard, valued, and informed.

Interview Process:

• Initial Phone Screen: A brief conversation to discuss your experience and suitability for the role.
• Written Assessment: A short writing task to evaluate your technical writing and bilingual communication skills in both English and Spanish.
• Video Interview: A 30-minute interview where you’ll meet with our team to dive deeper into your experience and how you handle resident communications.
• Final Interview: A comprehensive discussion with senior management to ensure alignment with Pavago’s values and the responsibilities of the role.

Ready to Apply?
If you are passionate about customer service, communication, and making a positive impact on residents' lives, we’d love to hear from you! Join Pavago's client and be a part of a company that believes in managing properties and treating residents with the care they deserve.