Payment Operations Analyst

Job Description

We’re looking for a Payment Operations Analyst to join Procore’s Payment Operations team. In this role, you’ll be given the unique opportunity to support a newly introduced product that will facilitate the movement of funds through our market-leading Financials Solution.

As a Payment Operations Analyst, you will work closely with all levels of our organization and is instrumental in helping guide our clients using Procore Payments. Successful candidates will become subject matter experts of all things payment related within the construction industry and be expected to contribute to holiday coverage of the platform.

This position reports into the Director of Payment Operations and will be based in our New Orleans, LA, Tampa, FL, or Austin, TX offices (with the opportunity to work partly remotely). We’re looking for someone to join us immediately.

What you’ll do:

• Engage with newly appointed customers and lead them through the application and onboarding process with our designated banking partner
• Serve as the main point of contact between customers and banking partners while tracking implementation progress and conducting all functional testing to ensure a seamless and timely onboarding experience
• Provide support to customers involving account setup, invoicing, payment processing, receipt and origination of funds, and lien waiver release
• Work cross-functionally with customer success and product and technology to improve process efficiency and automation
• Maintain and reconcile all payment processing systems
• Monitor all customer payment activity and resolve discrepancies in a timely manner
• Perform due diligence in line with established company guidelines
• Maintain and cultivate relationships with third-party service providers
• Participate/support the execution of annual compliance and payment-related audits
• Populate and publish metrics to demonstrate progress toward organizational goals

What we’re looking for:

• Familiarity with payment flows such as ACH, Wire, RTP, and check
• 3+ years of payment processing or payment operations experience
• Highly proactive with identifying issues and demonstrating resolution skills
• A clear communicator who can successfully interact with all levels of the organization and clients
• Team player who works well independently and exhibits a strong work ethic and integrity
• Strong analytical skills and highly detail-oriented
• Comfortable navigating an ambiguous environment while learning quickly and adapting to change
• Prior knowledge of the construction industry is desirable

Additional Information

Base Pay Range $65,200-$89,650. Eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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