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Production Services Engineer SRE Americas

Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets. 

Payoneer Inc.

Production Services Engineer SRE Responsibilities

 

Job Description

Production Services Engineer SRE Responsibilities positions offered by Payoneer Inc. (New York, NY). Providing technical consultation on various Payoneer technologies related to the core business. The group collaborates with various departments like R&D, cyber security team, SRE, IT, product & worldwide business groups helping to identify proactively technical trends and initiate complexes investigations.

Minimum Requirements

Requires a bachelor’s or foreign equivalent degree in Industrial Engineering and Management, Information Technology, or related technical field and 2 years of experience in the position offered or 2 years of experience performing data analysis and writing in SQL and maintaining IIS and Web Services. In lieu of a bachelor’s degree in the aforementioned fields and 2 years of experience as stated, employer will accept 2 additional years of experience. Also requires 1 year of experience: providing production support for Tier 3 or 4 embedded escalation engineering; implementing and maintaining robust monitoring, automation, and incident response processes to ensure the reliability, scalability, and performance of company infrastructure and applications; and collaborating with development teams to optimize system architecture, identify potential risks, and implement solutions for seamless operations and high availability of services. Position reports to New York, NY office. Telecommuting permitted in accordance with company policy, but must live within commuting distance of stated office. Experience may be, but need not be, acquired concurrently.

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email RecruitmentUS@payoneer.com. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus. The annual base salary range for this position is: $121,514 per year.

 

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$121514K

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What You Should Know About Production Services Engineer SRE Americas, Payoneer

As a Production Services Engineer SRE at Payoneer in New York, you'll be at the heart of our mission to empower businesses globally. This role offers an exciting opportunity to work cross-functionally with teams like R&D, cyber security, and IT, ensuring our systems are reliable and efficient. You'll be providing technical consultation on our core business technologies and delving into complex investigations to spot trends and implement solutions. With a focus on monitoring, automation, and incident response, your expertise will help optimize our system architecture to maintain high availability for our services. If you have a background in Industrial Engineering, Information Technology, or a related field, and experience with data analysis and SQL, we'd love to hear from you! We appreciate diverse perspectives and are committed to creating an inclusive workplace where everyone can thrive. Besides the technical aspects, you’ll benefit from competitive compensation and a range of benefits including health insurance, 401k plans, and paid time off. Join us at Payoneer, where your work will make a difference on a global scale!

Frequently Asked Questions (FAQs) for Production Services Engineer SRE Americas Role at Payoneer
What are the responsibilities of a Production Services Engineer SRE at Payoneer?

As a Production Services Engineer SRE at Payoneer, your responsibilities will largely revolve around providing technical consultation across various technologies related to the core business. You will collaborate with diverse teams like R&D and product management, working to identify technical trends and initiate complex investigations. Additionally, you'll be implementing and maintaining monitoring and incident response processes to ensure system reliability and performance.

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What qualifications are required for the Production Services Engineer SRE position at Payoneer?

To qualify for the Production Services Engineer SRE position at Payoneer, candidates should have a bachelor’s degree in Industrial Engineering, Information Technology, or a related field. Alternatively, two years of equivalent experience may be accepted. Additionally, candidates should have at least one year of experience in providing production support at a high tier level and a solid understanding of systems architecture.

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What kind of projects will a Production Services Engineer SRE work on at Payoneer?

In the role of a Production Services Engineer SRE at Payoneer, you'll work on exciting projects aimed at optimizing our infrastructure and enhancing system performance. Your tasks will include collaborating with development teams to identify risks and implementing solutions, as well as leading efforts in monitoring and automation to ensure scalability and high availability of our services.

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Is remote work allowed for the Production Services Engineer SRE position at Payoneer in New York?

Yes, Payoneer permits telecommuting for the Production Services Engineer SRE position, provided that employees reside within commuting distance of the New York office. This flexibility allows you to balance your work and personal life while still engaging with your team effectively.

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What benefits does Payoneer offer to Production Services Engineer SRE employees?

At Payoneer, Production Services Engineer SRE employees enjoy a comprehensive benefits package that includes health insurance, disability insurance, life insurance, a 401k plan, and paid time off. Additionally, this position is eligible for a discretionary year-end bonus, making it a rewarding opportunity.

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Common Interview Questions for Production Services Engineer SRE Americas
What strategies do you use for incident response in a Production Services Engineer role?

In my experience as a Production Services Engineer, I prioritize establishing robust monitoring systems to detect issues before they escalate. I also advocate for clear communication among the team and documentation of incidents to improve processes. Using these strategies, I ensure quick and efficient incident resolution.

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How do you ensure system reliability and scalability in your previous roles?

To maintain system reliability and scalability, I implement thorough testing protocols and regular system audits. At my last job, I also collaborated closely with development teams to optimize architecture, ensuring that our systems could handle traffic spikes without compromising performance.

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Can you provide an example of a challenging technical issue you resolved?

One of the most challenging technical issues I faced was a significant bottleneck in our web services. By conducting a detailed analysis and optimizing our SQL queries, I was able to reduce response times significantly, enhancing overall performance.

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What role does teamwork play in your responsibilities as a Production Services Engineer?

Teamwork is essential in my role, as collaboration with various departments enables the identification of potential technical trends and the swift implementation of solutions. Regular meetings and knowledge sharing sessions foster a strong sense of partnership that drives project success.

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What tools have you used for monitoring and incident response?

I have utilized tools like Prometheus and Grafana for monitoring, alongside PagerDuty for our incident response. These tools allow for real-time tracking of system performance and ensure that our team can quickly address any issues that arise.

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How do you stay updated on the latest technologies relevant to the Production Services Engineer role?

I make it a habit to regularly participate in webinars, attend tech conferences, and follow industry-leading blogs to remain informed about technological advancements. Additionally, I enjoy engaging with technical communities online to exchange insights and strategies.

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What is your experience with SQL in maintaining services?

I have extensive experience using SQL for data analysis and service maintenance. In my previous position, I was actively involved in database optimization projects, which included writing complex queries and troubleshooting data discrepancies that affected service delivery.

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Describe your approach to collaboration with development teams.

My approach to collaboration involves open lines of communication and regular feedback loops. I schedule meetings with development teams to understand their challenges better and ensure we align on infrastructure needs, which often helps mitigate risks before they escalate.

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Why are you interested in the Production Services Engineer SRE role at Payoneer?

I am drawn to the Production Services Engineer SRE role at Payoneer because of the company’s commitment to innovation in enabling global transactions. I appreciate the diverse environment Payoneer fosters and look forward to contributing to impactful projects that enhance service reliability for businesses worldwide.

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How do you prioritize tasks when managing multiple incidents?

When managing multiple incidents, I prioritize based on the impact and urgency of each issue. I use a triage approach where I assess which incidents affect the most users and address those first, while also ensuring I maintain communication with all stakeholders involved.

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Payoneer is one of the world’s largest digital payments platforms transforming the way businesses send and receive cross-border payments. If you’ve ever sold something on Amazon, rented your apartment on Airbnb, given someone a ride using Waze Car...

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Full-time, hybrid
DATE POSTED
January 12, 2025

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