This job is expired We're automatically mark job as expired after 180 days of its inactivity

Job details

Payroll Implementation Consultant

About

This is Remote role from anywhere in the US.

NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, employee development, and management. Through the NEOGOV HR Suite, our passion is to bring efficient and more innovative solutions to public sector organizations. We are in business to serve the people who serve the people.

Payroll Implementation Consultants are responsible for the support, training, best practice coaching, and implementation process for NEOGOV customers. In this position, you will work with a team of highly skilled consultants, managers, developers, and subject matter experts. You will be supporting multiple HRIS customers implementing a variety of NEOGOV HRIS products in tandem w/ NEOGOV Payroll Module.

What You Will do

Learn, understand and execute NEOGOV’s Implementation & Configuration practices.
Become an SME of NEOGOV Payroll module.
Gather business requirements and build consensus around business processes and design while maintaining a best practice approach.
Configure the NEOGOV solutions, demonstrate the configurations through building prototype systems, testing and best practices guidance.
Partner with internal and external partners to ensure cross-functional needs are met; develop and convey a clear understanding of the unique needs to various audiences.
Identify and implement system improvement and process improvement opportunities in NEOGOV HRIS suite (HR, Payroll, Time/Attendance).
Maintain and monitor project plans, issues logs, status reports, and other project risk factors..
Execute daily operations for assigned implementations, including project plans, schedules, time tracking, case and phone routing, health check delivery, etc.
Execute support, deployments (implementations) and best practice coaching for small-mid size customers.
Track support level and customer satisfaction metrics; Ensure the support SLA's are being achieved and exceeded; Identify opportunities to improve metrics and team efficiencies.
Conduct quality & product usage checks to ensure customer & product satisfaction expectations are being satisfied for customers and that a high level of service is being delivered.
Serve as a coach, mentor, knowledge resource, and escalation point for customers and support representatives.
Participating in annual training, NEOGOV’s Annual Conference, industry events, and face-to-face customer meetings (Travel - 10%)

Who You Are

Able to set expectations and communicate goals and objectives with customers and teammates
Able to communicate and coordinate with departments across the organization, including Sales, QA, Product Management, etc.
Able to navigate and/or learn technology quickly through instruction and self-training
Able to identify, understand and escalate issues efficiently and appropriately
Able to work well within tight deadlines
Strong multi-tasker with time management skills and excellent written and verbal communication skills

What You Have

2+ years of experience supporting clients and their payroll process, taxes, year end
Proficient understanding of payroll, payroll concepts and standard payroll processes
Certified Payroll Specialist (CPS) or Certified Payroll Professional (CPP) preferred
General understanding of Multi-state reciprocity
Previous consulting or implementation experience in a technical and/or HR space
Working knowledge of the public sector is preferred, but not required
Ability to perform well in a 100% remote/virtual workspace
Experience with business analysis and requirements gathering

What NEOGOV Offers

Comprehensive Benefits Package (medical, dental, vision, etc.) for full-time employees
Generous PTO and Flex-Time off
Remote working opportunities
401K Matching
Autonomy to grow and find your career path with supportive leadership
Truly inclusive and diverse environment
12-week Paid Parental Leave
Additional Benefits specific to department, etc.

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

#LI_REMOTE

NEOGOV Glassdoor Company Review

3.6