Payroll Services Manager

ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S. with client employees in all fifty states, is looking for talented people to play an instrumental role in driving the successful launch of our South Tampa, Florida office! If you want to contribute your talents, make a bigger impact, and be part of our rapid expansion, we are interested in talking to you. Our renowned industry leadership in customer service starts with our people. You can contribute to delivering on our brand promise of helping organizations succeed through our people-first approach in solving customer’s ever-evolving HR needs. Our HR offerings include personalized services for HR, employee benefits, payroll and taxes, employer risk, compliance, and employee management. Today, we manage over $3 billion in employment-related costs annually—and we are growing every day.

For more information about the company visit www.ExtensisHR.com.

• Supervise Payroll Services staff members including performance management and delegation of duties.
• Manage the team’s overall accuracy and timeliness of clients’ payroll processing.
• Measure productivity of resources, set business performance improvement targets, and establish plans to achieve ideal productivity and accuracy standards.
• Contribute to the development of standard operating procedures (SOP’s) for Payroll Services Associates.
• Continuously report on productivity, accuracy, and client satisfaction metrics to the Vice President.
• Assist in the strategic development and formalization of enhanced, repeatable, and optimized processes, procedures and standards that effect both internal & external clients in conjunction with upper management.
• Enhance and / or establish departmental training plans according to company objectives. Identify skill gaps and establish learning paths for existing team members.
• Structure regular team meetings, set priorities, and focus team’s efforts daily.
• Act as an empowered project manager to concierge team initiatives.
• Ensure accuracy of workflow and effective communication of clients’ expectations and needs.
• Facilitate positive client experience by maintaining professional relationships between the team and other internal departments.
• Ensure preciseness of computations, statutory withholdings, voluntary deductions, and overall employee payroll records.
• Review and approve compliance and effectiveness of payroll audit controls.
• Act as a liaison to external payroll services provider and retirement services provider to troubleshoot and resolve pending issues.
• Partner with Technology Services Group to develop solutions and improvements to the HR/Payroll system for business and end-user needs.
• Test and implement payroll system enhancements and modifications.
• Support all internal and external audits related to payroll.
• Oversee and add additional billing items as needed.

Education

• Associates or bachelor’s degree or equivalent work experience.
• Formal study in Accounting, Finance, Business Administration, or similar discipline highly desirable.
• Certified Payroll Professional (CPP) highly preferred.

Work Experience

• A minimum of five years’ experience in a multi-state and multi-client payroll processing environment (ADP, Paychex, etc.). PEO experience is a plus.
• A minimum of two years’ experience managing and leading a team of payroll professionals.
• Experience in fast paced customer service-oriented environment highly desirable.
• Demonstrated ability to handle high levels of task completion and demands.
• Proven ability to work independently on assigned tasks as well as to accept direction on given assignments.

Competencies

• Computer proficiency with Microsoft Office (Word, Excel, PowerPoint) and payroll processing software.
• Excellent organizational and time management skills.
• Excellent communicator in writing and verbally in formal and informal business settings.
• Strong attention to accuracy and detail.
• Team player, results-focused, strong work ethic.
• Must be enthusiastic and customer-service driven.
• High ethical standards.

Responsibilities and requirements are subject to change based on business need

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  Competitive compensation to reward you for your hard work every day.
• Progressive Paid-Time Off Program for you to enjoy time out of the office, including time off for volunteering and life events.
• Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle available from day one.
• Pretax Spending Accounts to ease taxes on health and dependent care expenses.
• 401k and IRA retirement plans, employer contributions.
• Extensive professional development programs to help you get to where you want to go in your career.
• Employee Discounts on retail and entertainment.
• A social and community outreach committee that promotes a fun inclusive culture through in-office events and networking opportunities.
• Diversity, Inclusion and Equity (DEI) committee that promotes organization DEI initiatives and employee engagement.
• Complimentary coffee and snacks to keep you fueled and productive throughout the day.