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Account Manager I - Enterprise

Job Description

The Account Manager, Enterprise I, matriculates, and closes growth opportunities for the Payscale Enterprise segment within a designated book of business. Prior experience selling HCM SaaS software into organizations with 1,000+ employees is preferred. We currently have over 3000+ Enterprise customers. Payscale is proud to call some of the world's most successful organizations
users of our compensation technology. We are looking for business athletes who are ideal team players - hungry, humble, and smart - with the drive to grow revenue within our 3k + install base. 

This revenue growth will be achieved by running opportunities through a well-defined sales
process ending in successful contract execution. The ideal candidate will demonstrate strong business value presentation skills and present confidently to compensation centric human resources professionals and c-suite execs, who are current Payscale users. Your results will be measured individually (quota), and part of a larger team KPI (Key performance indicators) rollup. Retention is the life blood of our business, but your role will be to grow each customer with new compensation data sets, software, and services.

In this role, you will:

  • Create, drive, and execute on revenue upsell opportunities within a specified book of business
  • Generate business opportunities through SDR partnerships, professional networking, client account blue printing customer MQLs, etc.
  • Drive brand awareness, TSO campaigns, and lead generation
  • Meet and exceed all quarterly and annual sales quotas
  • Own the sales cycle - from lead generation to closure
  • Develop and deliver on a territory business plan working closely with sales leadership and internal partners
  • Maintain account and pipeline opportunity forecasting within Salesforce.com
  • Ensure proper customer satisfaction scores and align with retention strategies of the business
  • Proactively manage a book of business and own meeting/exceeding renewal, upsell, and retention goals


Qualifications

  • An experienced, customer-centric, Account Manager or Account Executive with documented success driving revenue growth across an existing customer base
  • 5+ years of software sales experience & a BA/BS degree strongly preferred
  • Strong preference for Human Capital Management sales experience HRIS, compensation, talent management, benefit technologies, etc.
  • Proven track record of Exceeding Quarterly and Annual sales targets
  • Knowledge of territory/accounts assigned preferred
  • Be able to work independently, take initiative, and manage performance accordingly
  • Superior professional presence and business acumen
  • Experience selling at the "C" level (CHROs a plus) and to other HR persona

Compensation 

In the spirit of pay transparency, we are excited to share the OTE for this position is $240,000. This OTE is made up of a target base compensation of $120,000 and commissions target of $120,000. If you are hired at Payscale, your final compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. We also offer a generous compensation and benefits package (more information on benefits listed below).

Company Description 

Payscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals. 

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 50 percent of the Fortune 500 in 198 countries, Payscale provides a combination of diverse and dynamic data sources, experienced compensation services, and scalable software to enable organizations such as Angel City Football Club, Target, United Healthcare, Gainsight, eBay, and The Washington Post to make fair and appropriate pay decisions. To learn more, visit www.payscale.com 

Location 

Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you,whilealso finding time to collaborate in person for the moments that matter. 
 
In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices.Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs. 

When it matters (usually no more than a few times a year) we take the time to gather for in-person events. 

Payscale has employees across the US, Canada, and the UK, however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii. 

Benefits and Perks   

All around awesome culture where together we strive to live our 5 values: 

  • Respect every individual, work as a team 
  • Be Customer first, customer centric 
  • Have a Bias towards action 
  • Commit to excellence (we give our best everyday) 
  • Make Data driven decisions 

An open and inclusive environment where you’ll learn and grow through programs and resources like:  

  • Monthly company All Hands meetings 
  • Regular opportunities for executive leadership exposure through things like AMAs 
  • Access to continued learning & development opportunities  
  • Our commitment to a continuous feedback culture which allows us to drive performance and career growth 
  • A growing network of Employee Resource Groups 
  • Company sponsored volunteer hours 
  • And more!  

Our more standard benefits 

  • Flex Paid Time Off, giving you flexibility to rest, relax and recharge away from work 
  • 15 Paid Company Holidays, including an extended Fourth of July break, World Mental Health Day, and Juneteenth 
  • A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale 
  • 401(k) retirement program with a fully vested immediate company match 
  • 12 weeks of paid parental leave for birthing or non-birthing parents 
  • Unlimited infertility coverage benefits through our medical plans 
  • Health Savings Account (HSA) options and company contribution each pay period  
  • Flexible Spending Account (FSA) options for pre-tax employee allocations 

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you

Equal Opportunity Employer:  

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. 

Fraud Alert: 

Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email recruiting@payscale.com 

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Average salary estimate

$180000 / YEARLY (est.)
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$120000K
$240000K

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What You Should Know About Account Manager I - Enterprise, Payscale

Join Payscale as an Account Manager I - Enterprise, where you'll have the exciting opportunity to engage with over 3,000 Enterprise clients and help them leverage our cutting-edge compensation technology. Your role will involve building strong relationships and creating avenues for business growth within our established customer base. We are looking for passionate individuals with a background in HCM SaaS software and a flair for selling to large organizations. As part of our dynamic team, you'll be responsible for developing upsell strategies, driving brand awareness, and managing the full sales cycle from lead generation to closure. At Payscale, retention is key, and your mission will be to enhance customer experiences with new datasets and software solutions. You’ll leverage strong presentation skills to engage Compensation-focused HR professionals and C-suite executives confidently. You will be measured on your individual performance while contributing to our broader team success. If you thrive in a customer-centric environment and possess a strong sales acumen, bringing your hunger and humility, then this might be the perfect role for you to drive meaningful results and share in our commitment to fair pay across the globe. Along with competitive compensation, you will enjoy the perks of a remote-first model that allows you flexibility in your work environment, enhancing both productivity and work-life balance.

Frequently Asked Questions (FAQs) for Account Manager I - Enterprise Role at Payscale
What does the Account Manager I - Enterprise role at Payscale involve?

The Account Manager I - Enterprise role at Payscale focuses on managing growth opportunities within the Enterprise segment. You will be responsible for upselling to an existing customer base, driving revenue growth, and building client relationships. Your daily tasks will include conducting business opportunities through effective networking and collaboration with Sales Development Representatives.

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What qualifications are needed for the Account Manager I - Enterprise position at Payscale?

To be successful in the Account Manager I - Enterprise position at Payscale, applicants should possess at least 5 years of software sales experience, ideally in Human Capital Management involving HRIS and compensation technologies. A BA/BS degree is preferred, and having a strong history of exceeding sales targets will be crucial.

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What can I expect in terms of compensation as an Account Manager I - Enterprise at Payscale?

Payscale offers a competitive compensation package for the Account Manager I - Enterprise role with an On-Target Earnings (OTE) of $240,000, comprising a base salary of $120,000 and an additional $120,000 in commission targets. Your final compensation will, however, also depend on factors such as experience and skills.

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How does the sales process work for the Account Manager I - Enterprise at Payscale?

As an Account Manager I - Enterprise at Payscale, you will own the entire sales process from lead generation to closure. You'll be responsible for maintaining accurate forecasts within Salesforce.com and for ensuring customer satisfaction while driving upsell opportunities in your designated book of business.

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What kind of company culture does Payscale offer for the Account Manager I - Enterprise?

Payscale promotes an employee-centric remote-first culture that encourages flexibility and collaboration. Employees can work from their preferred locations while taking part in occasional in-person networking events. The company emphasizes values such as respect, customer orientation, continuous improvement, and data-driven decision-making.

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What benefits can I look forward to as an Account Manager I - Enterprise at Payscale?

Payscale offers a comprehensive benefits package, including flexible paid time off, 15 paid holidays, a robust health benefits plan, a 401(k) with immediate company match, and generous parental leave. They also foster an inclusive work environment that promotes continuous learning and development opportunities.

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What is the importance of retention in the Account Manager I - Enterprise role at Payscale?

Retention plays a critical role in the Account Manager I - Enterprise position at Payscale. Your efforts will focus not only on closing new upsells but also on maintaining strong, positive relationships with existing clients. Ensuring customer satisfaction and developing long-term partnerships will be essential for boosting retention rates.

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Common Interview Questions for Account Manager I - Enterprise
How do you approach upselling to existing customers as an Account Manager?

When discussing upselling strategies, focus on understanding customer needs and presenting compelling business cases that illustrate the value of additional products or services. Explain how you maintain ongoing relationships to gather insights that can lead to targeted upsell opportunities.

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Can you describe a successful sales cycle you've managed from start to finish?

Share a specific example that outlines your approach, challenges faced, and the tactics you employed to overcome them. Include metrics that showcase the success of the sale, emphasizing how you built relationships and navigated the sales process effectively.

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What strategies do you use to maintain customer satisfaction?

Discuss your proactive approaches to customer relationships, such as regular check-ins, gathering client feedback, and addressing concerns swiftly. Highlight how you align service offerings with client expectations to enhance satisfaction and loyalty.

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How do you handle objections from potential clients?

Describe your technique for active listening, empathizing with clients' concerns, and providing tailored solutions. Share how sharing relevant case studies or success stories can also help in overcoming objections.

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What do you know about Payscale's compensation management solutions?

Prepare to discuss Payscale's offerings and how they assist organizations in making fair pay decisions. Emphasize the value of data and technology in achieving equitable compensation practices and how that relates to your sales approach.

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How do you prioritize your sales pipeline effectively?

Explain your process for assessing leads based on potential revenue, alignment with personal strengths, and customer urgency. Share tools you use, like Salesforce, for tracking opportunities and setting reminders for follow-ups.

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Describe your experience selling to C-level executives.

Talk about your experiences engaging with C-suite executives, emphasizing your ability to communicate complex ideas clearly and effectively. Prepare examples that highlight your relationship-building skills and successful interactions with high-level decision-makers.

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How do you keep up with industry trends related to human capital management?

Discuss the resources and networks you engage with to stay current, such as industry reports, webinars, and networking with peers. Show your commitment to continuous learning and adapting your sales strategy to evolving trends.

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What metrics do you focus on to gauge your success in sales?

Share the specific quantitative metrics you monitor, such as quarterly targets and customer retention rates. Discuss how you use these metrics to adjust strategies and ensure you're meeting or exceeding your goals.

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How would your previous employers describe your performance as an Account Manager?

Be prepared to share specific feedback or reviews you’ve received regarding your sales performance, teamwork, and contributions to company culture. Highlight successes backed by recommendations from colleagues or supervisors.

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Payscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals. As the industry leader in compensation managemen...

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