Job details

Senior Technical Account Manager

As a Senior Technical Account Manager, you are responsible for the technical implementation of all projects assigned to you. You are the primary contact for the client on all technical matters, and you function as an intermediary between the client and the different departments within Amagi.

The broadcast, digital and linear industries will be your playground, where you can apply your affinity for high-tech, software products. We offer state-of-the-art, global leading software solutions in a fast-changing industry. With thousands of drivers, highly advanced features, and a proven track record, our products offer best-of-breed end-to-end solutions. You can become part of this winning team and apply your skills to further expand our success around the globe.

Responsibilities

• Manage technical portfolio of various clients (Broadcast, Digital (OTT), Linear)

• Drive positive relationships with clients at various levels

• Ensure client’s support tickets are resolved in a fast and professional manner and comply with agreed Service Level Agreements

• Ensure all bugs or feature requests are tracked and progressed in a timely manner correctly managing client expectations

• Build strong relationships cross-functionally with Product, Engineering, Client Solutions

• Manage all technical projects carried out with clients from inception to completion

• Prepare and perform training of clients and colleagues after key deployments and implementations

• Build and document knowledge about client’s business

• Identify any training/knowledge needs for clients and colleagues

• Be responsible for undertaking project work across the team as required – participation in reference groups, training and testing on new functionality

Excellent communication and leadership skills
Excellent Customer Management & negotiation skills
University Degree in Electrical Engineering, Computer Science or Equivalent experience
Knowledge of Broadcast, Digital, Linear or SSAI is mandatory
3-7 years of Account / Customer Management experience
Technically sound in Cloud, Microservices architecture
Understands SaaS / PaaS
Proven experience of technically managing complex solutions with Tier-1 clients
Proven track record working in a team environment

We offer a competitive compensation package that includes an annual base salary and performance pay, as well as a comprehensive total rewards package.

Health/Medical, Dental, and Vision coverage
401(k) Retirement with matching program up to 4%.
Paid Time Off - 4 weeks of vacation in addition to 12 Holidays and Personal Leave time.
Paid Parental Leave for both primary and secondary caregivers.
Paid "Pawternity" Leave for primary caregivers when a new pet has joined the family or fallen ill.
Flexible Spending Accounts (FSA)
Life, AD&D, and Disability Insurance
Employee Assistance Program (EAP)
Sabbatical option after five years of service - up to 3 months

Amagi is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Amagi will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Amagi Glassdoor Company Review

3.4

Amagi DE&I Review

3.4

CEO of Amagi

Baskar Subramanian

Approve of CEO

Average salary estimate

$110000 / YEARLY (est.)

min

max

$90000K

$130000K

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What You Should Know About Senior Technical Account Manager, Amagi

As a Senior Technical Account Manager at Amagi, you'll dive into an exciting role where your technical prowess makes a real impact on our clients in the broadcast, digital, and linear industries. Imagine being the go-to expert, guiding clients through the intricate landscape of our state-of-the-art software solutions! You will handle a diverse technical portfolio, establishing strong relationships with clients of all levels. Your day-to-day will involve ensuring that support tickets are efficiently resolved, tracking bugs or feature requests, and managing client expectations like a pro. You'll not only drive technical projects from inception to completion but also prepare and perform training for clients and colleagues after key deployments. With your background in Electrical Engineering or Computer Science, coupled with 3-7 years of account or customer management experience, you’ll use your knowledge of cloud and microservices architecture to harness the power of SaaS/PaaS technologies. Working cross-functionally with Product, Engineering, and Client Solutions teams, you’ll become an integral part of our winning team at Amagi. Plus, with a competitive compensation package that includes ample PTO, health benefits, and unique perks like paid 'Pawternity' Leave, we ensure you’re well taken care of. It’s more than just a job; it’s an opportunity to grow and shine in a fast-paced environment. Join us and expand our success around the globe!

Frequently Asked Questions (FAQs) for Senior Technical Account Manager Role at Amagi

What does a Senior Technical Account Manager at Amagi do?

A Senior Technical Account Manager at Amagi serves as the primary technical contact for clients, managing their technical implementations and ensuring that all projects are executed smoothly. Responsibilities include resolving client support tickets, managing client expectations, and fostering strong relationships with various internal teams to guarantee a successful partnership.