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Quality Engineering Manager - San Francisco

About PayZen

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors, including NEA, SignalFire, Viola Group, and 7Wire Ventures.


About the Role

We are seeking a results-driven QA Manager to lead our automation and testing strategy, ensuring product quality through collaboration with engineering and product teams. You will develop automation frameworks, optimize CI/CD processes, and leverage tools like Playwright and Postman. Additionally, you’ll manage the QA team, drive best practices, and contribute to a product improving healthcare access for all Americans.


In this role, you will report to our VP of Engineering, collaborating closely with Engineering and Product to understand requirements, devise effective test plans, and enhance overall product quality.


This role will be based at our headquarters in our San Francisco office. This is an exciting opportunity to be part of a mission-driven organization poised for significant growth.

Requirements

  • 4+ years of hands-on experience leading QA teams while designing and optimizing test automation frameworks. Ability to assess and refine the QA tech stack (currently Python) as the team grows.

  • Proven ability to design and develop automation frameworks for UI, services, and APIs using tools like Selenium, Cypress, or Webdriver.io, with experience in API testing using Postman, Swagger, or Charles.

  • Deep understanding of the software development lifecycle, actively contributing from initial requirements gathering through deployment, rather than only after development is complete.

  • Experience working in microservices, API-driven environments with exposure to Kubernetes, JavaScript, Node.js, and SQL/NoSQL databases.

  • Proficient in CI/CD integration, troubleshooting, and leveraging monitoring/logging tools such as Sentry, Datadog, or New Relic to enhance testing processes.

  • Strong analytical skills with a background in test case creation, execution, and management using tools like Testrail or Xray for web, mobile, and backend applications.

  • Ability to work closely with Product, Engineering, and other teams to ensure thorough documentation, clear requirements, and timely release cycles.


Why PayZen?

  • An opportunity to positively affect the lives of thousands of patients

  • A chance to join a high-growth company at an early stage

  • Contribute to the development of a product that revolutionizes medical payments in ways never seen before

  • Become a key member of a collaborative, high performing team, shaping its growth and success

  • Competitive pay, benefits and stock options

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Average salary estimate

$115000 / YEARLY (est.)
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$100000K
$130000K

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What You Should Know About Quality Engineering Manager - San Francisco, PayZen

At PayZen, we're on a mission to revolutionize healthcare by enhancing financial health and ensuring affordability for patients. As a Quality Engineering Manager in our vibrant San Francisco office, you'll take the reins of our QA strategy, leading a talented team to ensure our products meet the highest standards. Collaborating with engineering and product teams, you'll design and optimize our automation frameworks and CI/CD processes. Your expertise in tools like Playwright and Postman will allow you to streamline testing, ensuring that we're delivering an exceptional product that improves healthcare access for Americans. With over four years of hands-on experience leading QA teams, you’ll refine our existing tech stack and ensure that quality is embedded throughout the software development lifecycle. You will play a crucial role in enhancing our microservices and API-driven environments while working closely with various teams to develop effective test plans. Join PayZen and be part of a fast-growing company where your contributions not only shape our success but also positively impact the lives of many patients. If you thrive in a collaborative environment and are excited to lead innovative quality assurance initiatives, we would love to hear from you!

Frequently Asked Questions (FAQs) for Quality Engineering Manager - San Francisco Role at PayZen
What are the key responsibilities of a Quality Engineering Manager at PayZen?

As a Quality Engineering Manager at PayZen, you will lead the automation and testing strategy while ensuring product quality. Your core responsibilities will include developing automation frameworks, optimizing CI/CD processes, and managing the QA team. Collaborating closely with engineering and product teams, you will devise effective test plans and drive best practices to improve healthcare access through our innovative products.

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What qualifications are required to become a Quality Engineering Manager at PayZen?

To qualify for the position of Quality Engineering Manager at PayZen, candidates should have at least four years of experience leading QA teams. A deep understanding of automation frameworks, particularly in UI and API testing using tools like Selenium, Cypress, or Postman, is essential. Familiarity with the software development lifecycle, microservices, and CI/CD processes is also crucial for success in this role.

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How does the QA team contribute to the product development process at PayZen?

At PayZen, the QA team plays a vital role throughout the product development process. They are involved from the initial requirements gathering to the deployment stage, ensuring quality is prioritized at every step. The team's responsibilities include creating thorough test plans, executing test cases, and collaborating with engineering and product teams to refine features before release, thus ensuring the delivery of a reliable and high-quality product.

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What tools and technologies are utilized by the Quality Engineering team at PayZen?

The Quality Engineering team at PayZen leverages a range of tools and technologies to ensure software reliability. This includes using automation frameworks built with Python for UI, services, and API testing, as well as leveraging tools such as Playwright, Postman, and CI/CD integration platforms. Exposure to monitoring/logging tools like Sentry and Datadog is also crucial for enhancing the testing processes.

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What growth opportunities are there for a Quality Engineering Manager at PayZen?

As a Quality Engineering Manager at PayZen, there are extensive growth opportunities available. You'll have the chance to shape and evolve the quality assurance strategy within a rapidly growing company, impacting healthcare technology. Additionally, you'll work collaboratively with a high-performing team, allowing you to enhance your leadership and technical skills while contributing to groundbreaking advancements in healthcare.

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Common Interview Questions for Quality Engineering Manager - San Francisco
Can you describe your experience with automation frameworks in your previous roles?

When discussing your experience with automation frameworks, be specific about the tools you've used, such as Selenium or Cypress. Describe your process for designing these frameworks and any successes or challenges you faced in implementation, particularly how they improved overall product quality.

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How do you ensure effective collaboration between the QA team and other departments?

Effective collaboration is essential. Discuss how you have facilitated open communication, established regular check-ins, and implemented feedback mechanisms to ensure alignment between the QA team, engineering, and product teams. Share specific examples where collaboration led to improved outcomes.

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What is your approach to designing test plans?

Describe your systematic approach to test planning, emphasizing how you gather requirements, assess risk, and define testing scope. Highlight your focus on both positive and negative test cases to ensure comprehensive coverage and your flexibility to adapt plans based on team feedback or project needs.

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Can you explain your experience with CI/CD processes?

Be prepared to share your hands-on experience with CI/CD tools and how you've integrated testing automation within these processes. Discuss specific tools you've used and the benefits you've observed, such as faster deployment times and improved quality assurance.

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What techniques do you use for API testing?

Discuss the API testing tools you are familiar with, like Postman or Swagger, and outline your approach to testing various aspects of APIs, including endpoints, response codes, and data validation. Provide examples where your testing uncovered critical issues before deployment.

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How do you stay updated with the latest QA trends and technologies?

Share your methods for keeping abreast of industry trends, such as attending webinars, participating in QA communities, or enrolling in courses. Emphasize your commitment to continuous learning and how you apply new insights to improve QA processes in your teams.

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Describe a challenging QA project you’ve managed.

When discussing a challenging project, focus on the obstacles you encountered, the actions you took to overcome them, and the positive outcomes that resulted. Highlight your leadership skills and how you rallied your team during difficult times.

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What are your key performance indicators (KPIs) for assessing QA success?

Identify KPIs that reflect the quality of testing and overall product success. Discuss metrics such as defect rates, test coverage, and the efficiency of CI/CD processes, ensuring you connect these metrics to tangible improvements within the product development lifecycle.

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How would you approach mentoring a team member in QA practices?

Discuss your approach to mentorship, emphasizing the importance of personalized guidance and feedback. Outline how you would assess their current skills, set goals, and provide them with resources or opportunities to grow within the QA field.

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What are your strategies for managing a diverse team of QA professionals?

Highlight your focus on leveraging the diverse strengths of your team members. Discuss how you foster an inclusive culture, promote collaboration, and adapt your leadership style to meet the unique needs of each team member, ensuring that everyone's contributions are valued.

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To solve healthcare affordability at every stage of the care cycle.

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DATE POSTED
April 21, 2025

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