System Administrator I

The key responsibilities of a System Administrator I at PDI Technologies include incident management, system monitoring and maintenance, networking configuration and troubleshooting, active directory management, and AWS management. This role is essential for ensuring high availability and performance of IT infrastructure, handling cases related to networking, active directory, and server maintenance, while also providing exceptional support to customers and internal teams.

To qualify for the System Administrator I position at PDI Technologies, candidates should hold a bachelor’s degree in Computer Science, IT, Electronics & Communication Engineering, or Electrical & Electronics Engineering, alongside 3-4 years of relevant experience as a System Administrator or NOC Engineer. Proficiency in system monitoring tools, networking knowledge, and familiarity with Active Directory, OKTA, SQL, and server maintenance tasks are also essential.

The work environment for a System Administrator I at PDI Technologies is hybrid, allowing for flexibility between working from the office and home. Candidates should be prepared for rotating shifts, including nights and weekends, based on operational needs. This flexibility supports your role in a fast-paced, 24/7 environment, ensuring you can balance both your professional and personal life.

PDI Technologies is committed to your professional development. As a System Administrator I, you'll have access to continuous learning and professional certification opportunities. Our company values leadership development and fosters a global culture that promotes diversity, authenticity, and collaboration, ensuring there’s always room for growth in your career trajectory.

At PDI Technologies, we understand the importance of work-life balance, especially for a System Administrator I. We offer generous time off, a flexible hybrid working arrangement, and a well-rounded benefits program designed to support you and your family throughout your career. Our inclusive culture encourages employees to balance both professional commitments and personal needs effectively.

In interviews for the System Administrator I position, emphasize your hands-on experience with system monitoring tools like Logic Monitor. Discuss how you've utilized these tools for incident management, addressing alerts, and ensuring system performance. Highlight specific examples where your monitoring efforts led to proactive problem resolution.

Share a structured approach to troubleshooting network issues during your interview, including the steps you take to identify, diagnose, and resolve problems. Having examples ready, such as previous experiences with VPNs, static routing, or failover tunnels, will demonstrate your networking expertise and problem-solving capabilities.

In answering this question, describe your experience managing active directory accounts, including creating, deleting, and syncing accounts, as well as managing group assignments. Emphasize the importance of maintaining security protocols and ensuring accessibility for internal users, showcasing your attention to detail in this area.

Discuss your hands-on experience in configuring and managing AWS resources such as EC2 instances and S3 buckets. Highlight your familiarity with IAM roles and cost-optimization strategies in the cloud. Specific examples of troubleshooting cloud-related issues will further strengthen your credibility in this area.

Emphasize the importance of communication and responsiveness when addressing user issues. Share strategies for keeping users informed during incident resolution and highlight instances where your customer service approach led to satisfied internal teams or clients.

Share your strategies for task prioritization, particularly in a 24/7 NOC setting. Discuss how you assess the urgency of incidents, the impact on users, and how you balance tasks effectively, ensuring that critical issues are addressed promptly without sacrificing service quality.

In your response, detail your experience with SQL database administration, including granting and revoking access, managing user permissions, and incorporating Okta groups for database integration. Share any experiences with common SQL-related challenges that you have successfully resolved.

Prepare to recount a specific incident you encountered as a System Administrator that posed a significant challenge. Discuss your step-by-step approach to diagnosing the problem, the solutions you implemented, and the outcome, underscoring your problem-solving skills and ability to remain calm under pressure.

Address your commitment to professional development by mentioning any continuing education courses, certifications, or resources you actively engage with to stay updated on the latest trends and technologies in system administration. Sharing your proactive approach to learning will showcase your dedication to the field.

Before your interview, familiarize yourself with PDI Technologies and its mission of 'Connecting Convenience'. Express your understanding of how the company empowers convenience retail and petroleum brands through technology solutions, indicating your enthusiasm for becoming a part of this impactful mission.