Senior Conversational Experience Designer

Role: Senior Conversational Experience DesignerCompany: PearsonLocation: US, RemoteAbout the RoleWe are looking for a Senior Conversational Experience Designer with a strong background in conversational design and AI-driven chat experiences using LLMs. You will be responsible for crafting intuitive and engaging conversational interfaces across our digital platforms in higher education. Your expertise in conversational design will play a pivotal role in the creation of industry-leading learning experiences.At Pearson you will be challenged in an organization that values vision, execution, and persistence. You will take ownership of our product by solving complex problems in simple, elegant ways. Content Strategists at Pearson are embedded within product teams that are deeply collaborative, and each member is directly responsible for the team’s success.Key AccountabilitiesCreate conversational flows and dialog patterns that reflect our brand voice and toneTranslate business requirements into natural language flows backed by UX research and good design practicesDefine the content strategy for implementing the latest AI capabilities for personalization through conversational interfacesCollaborate closely with product designers, UX researchers, product managers, and engineers to create industry-leading experiences that address real customer challengesFacilitate feedback loops through user research and analysis of usage metricsIntegrate the latest AI capabilities to enhance personalization and ensure conversational accuracy, naturalness, and responsivenessAudit, analyse, structure and create content that improves the accessibility, inclusion, readability and effectiveness of our digital platformsContinuously monitor and analyse user feedback and behavioural data to iterate and improve conversational experiencesInvite and conduct content and design critiques and reviews (pre-launch and post-launch)Build strong relationships within Design as well as cross departmentally to foster positive culture and collaborationJob QualificationsIn-depth knowledge of conversation AI platforms, natural language processing, and chatbot frameworks5+ years’ as a UX conversation designer with an online portfolio of high-impact, relevant work samples that showcase process and storytelling capabilitiesBachelor's or master's degree in linguistics, English, information sciences, psychology, human factors, Human-Computer Interaction or design related field.Understand the constraints and capabilities of Natural Language Processing and Large Language Models (LLMs)Passionate and knowledgeable about conversation design, intent development, interaction design and information architectureDemonstrate artistry and excellence in communicating strategically; knows how to simplify complex ideas so that others can quickly comprehend themProven experience in:Current design tools including FigmaDesigning conversational experiences (Chat, AI, voice, or SMS) in an agile environmentChatGPT prompt engineeringFacilitating user-centred design methodologiesAgile and Lean UXStrong business acumen and experience working in an agile environmentExcellent communication, self-management, organizational, and presentation skillsExperience of digital educational content (desirable)PearsonPearson is a design-centric product company whose mission is to have a direct relationship with millions of lifelong learners. As the world’s learning company with more than 20,000 employees operating in 70 countries, we provide content, assessment, and digital services to learners, educational institutions, employers, governments, and other partners globally.We are committed to helping equip learners with the skills they need to enhance their world of opportunities. We believe that wherever learning flourishes so do people.Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:The minimum full-time salary range is between $120k- $150k.This position is eligible to participate in an annual incentive program, and information on benefits offered is here.What to expect from PearsonDid you know Pearson is one of the 10 most innovative education companies of 2022?At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.Job: PRODUCT MANAGEMENTOrganization: Higher EducationSchedule: FULL_TIMEWorkplace Type: RemoteReq ID: 16784#location