Sr. Product Manager-Payments

With over $3 billion in bookings of experiences, the Peek.com platform combines powerful business software with an award-winning marketplace for consumers to book fun things to do like wine tours, watersports, skydiving, art classes, and more. 

The Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools such as inventory management, dynamic pricing, waivers, and marketing analytics. Thousands of operators like the Museum of Ice Cream, Artechouse, and Jam NOLA have grown their businesses and automated their operations with our technology.

Peek follows a “remote-first” philosophy, with our team of over 250 Peeksters distributed across exciting locales such as San Francisco, New York, Austin, Nashville, Salt Lake City, Santiago, Medellin, and beyond.  Having secured funding exceeding $100 million from esteemed backers like Westcap and Goldman Sachs, we continue our mission to connect the world through experiences.

PS: In 2021, Peek was not only recognized with a coveted position on Forbes America's Best Startups Employer list but also celebrated an honor from Newsweek with their Future of Travel award 🚀. And the accolades don't stop there! We're ecstatic to announce our #14 ranking on the a16z Marketplace 100 for 2023! 🎉

The Role

We are looking for a highly-driven Product Manager with deep experience building payment technology and banking services solutions, passionate about solving customer problems with elegant solutions, and has a track record working with financial technology services at scale.. 

At Peek, you will think big to identify new opportunities, dive deep into data to uncover insights, and deliver customer value in a fast-paced environment. You will be joining a high performing team of Product Managers, Designers, Engineers and Analysts who have a track record of shipping industry leading solutions for customers around the world.

This position will report to the Director of Product; Payments with extensive cross-functional interaction.

Our team is “remote-first”, however, we prefer candidates in the same time zones as the greater United States (UTC-10 to UTC-4).

Responsibilities

• Understand operators’ pain points with a high level of empathy and passion. You will not shy away from customer interviews. 

• Describe customer problems with clarity and talent. You will be able to drive alignment and excitement among stakeholders in a remote environment. 

• Be the product generalist, able to problem solve and do whatever it takes to advocate for customers and ensure product quality.

• Conduct user research to gather and analyze qualitative and quantitative data.

• Drive the creation of Peek’s Banking-as-a-Service solution, to manage how payouts are accounted for, managed and delivered to Peek Merchants. 

• Engage extensively with customers and internal teams to understand user needs and translate those needs into a compelling roadmap for Peek’s Banking-as-a-Service solution.

• Manage large projects from start to finish and a backlog of innovative features and technical requirements to deliver a world class Banking-as-a-Service solution experience.

• Outline roadmap, set priorities, and drive features through their entire lifecycle: ideation, definition, development, release, analysis, and iteration. 

• Collaborate. With excellent communication skills, drive feature adoption by collaborating with Product Ops and various internal stakeholders across Finance, Sales, Operations on go-to-market strategies. 

• Tackle complex problems and simplify them into clear next steps and rally stakeholders around them. 

• Stay hyper-focused on usage and customer data. Combine qualitative and quantitative data and seamlessly incorporate these insights into product improvements.
  

Qualifications

• Experience building systems to manage the distribution of payments to merchants is required.

• Proficient with tools such as Adobe, JIRA, Asana, Figma, Sketch, Google Analytics, Grafana, InVision, Keynote, Microsoft Office, Slack.

• Experience as a User Experience (UX) Designer

• Experience with the SDLC/product lifecycle to ensure high quality product delivery.

• Experience working in an operations or management capacity, with an understanding of building business development relationships and maintaining global partnerships.

• A track record of managing programs and building product marketing campaigns.

• Banking-as-a-Service solution Product management experience, shipping high quality products that solve customer problems. 

• A driving desire for continuous product improvement, with a keen eye for details that drive great product experiences. 

• Shipped user-facing or API driven products in the banking/financial services industry

• Strong written and verbal communication skills.

• Ability to function with a high level of autonomy in a fast-paced and dynamic environment. 

• Experience working with a high-performing team of software engineers in an agile development environment.

• Strong data mindset to understand product usage and identify opportunities to drive high-impact changes and improvements to the product. 

• Experience working in a startup environment and/or on building zero- to-one products.

• Preferably would have experience managing international financial products or services

The Interview Process

1. Screening Interview with the Recruiting Manager

2. Meet with the Director of Product, Payments

3. Technical Interview with our Director of Engineering and Sr. Engineer

4. Case Study with a few members of the Product team

5. Top Grading Interview and catch up with the Hiring Manager

6. Executive Interview with either our VP of Product or Chief Product Officer
   

Perks & Benefits

Peek invests in our employee’s health and well-being. We’ve built our benefits package around our Peekster’s needs including full health care, dental, and vision plans, paid parental leave, company recharge at the end of the year, and competitive compensation packages that include significant equity upside that allows you to share in Peek’s long-term success.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. Beginning on July 1, you may locate and view the UnitedHealthcare MRFs on the UnitedHealthcare public site by going to transparency-in-coverage.uhc.com.

Peek Travel Inc. is an equal-opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to apply because of incompatible assistive technology or a disability, please contact us at talent@peek.com.  We will make every effort to respond to your request for disability assistance as soon as possible.