Business Systems Analyst, CFSO

The Business Systems Analyst, CFSO, works as part of Penumbra’s Customer and Field Support Operations (CFSO) team, focusing on providing technology-enabled solutions to serve the function. The Business Systems Analyst has a deep understanding of the work of CFSO and the OTC process and has a proven record of analyzing and designing information systems and improvements to meet business needs, bridging the gap between functional requirements and technology solutions. The Business Systems Analyst will report to the Senior Manager, Operations and will be a key link between the CFSO function and counterparts in IT, the SAP team, Accounting, and Sales Operations.

What You’ll Work On

• Collaborate actively with business partners, including end users within CFSO, IT, Accounting, Sales Operations, and Quality to analyze business requirements and create clear and concise functional requirements and technology solutions

• Improve and optimize current systems in the business

• Working with end users, create compelling business case for new applications or functionality, including cost/benefit and risk/impact analysis

• Collaborate closely with the wider technology teams and understand overlaps of teams and applications to coordinate interdependencies and troubleshoot/resolve issues

• Analyze problems and work with stakeholders to recommend, test, and implement solutions

• Effectively communicate and mediate an outcome

• Problem solve and project manage solutions from design through to testing, implementation, and training of end users

• Work with end users as needed to develop and execute test plans to verify business systems and processes work as expected

• Develop and recommend operational processes and/or process improvements focused on aligning with industry standards and best practices

• Support production system incidents; troubleshoot and provide root cause analysis

• Ability to work independently, manage multiple projects simultaneously, and have excellent communication and collaboration skills

• Document and manage requirements and user stories

• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.

• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.

• Ensure other members of the department follow the QMS, regulations, standards, and procedures.

• Perform other work-related duties as assigned

What You Contribute

• Bachelor's degree in business or IT or related field with 5+ years of experience, or equivalent combination of education and experience  

• Experience with SAP • Detailed understanding of OTC process and transactional implications

• Medical device, pharmaceutical, biotech, or other regulated industry experience desired

• Knowledge of EDI is highly desirable.

• Strong oral, written, and interpersonal communication skills.

• High degree of accuracy and attention to detail

• Proficiency with MS Word, Excel, and PowerPoint

• Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously

Working Conditions

General office environment. Willingness and ability to work on-site. Requires some lifting and moving of up to 25 pounds. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed.

Annual Base Salary Range:  $103,116 - $151,176 

We offer a competitive compensation package plus a benefits and equity program, when applicable.  

Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.