People Process Designer

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We're Looking For:

2U is looking for an innovative People Process Designer to plan, analyze, design, optimize, document and implement employee experiences. This role sits within the Global HR Shared Services team and is part of People Operations. In this role you are an expert in experience and process design, project management, teamwork and collaboration, and design thinking.

You will work across the People Team to ensure optimal processes result in excellent experiences for 2U employees when they are interacting with HR. You will document processes and ensure they are reviewed and maintained regularly. You will encourage optimization of people processes including sharing your working knowledge of automation opportunities, leveraging employee feedback, or tapping into other organizational resources and tools. This role is responsible for convening cross-functional teams to ensure continuity, consumer-centric thinking, and scalability of process.

Key Role and Responsibilities:

Process Analysis and Design:

• Analyze existing HR processes and identify areas for improvement, standardization, and automation.
• Define and track key performance indicators (KPIs) to measure the effectiveness and efficiency of HR processes.

Process Optimization and Automation:

• Identify opportunities to streamline and automate HR processes using technology and tools.
• Collaborate with IT teams to leverage HR systems, workflow automation, and self-service capabilities to improve process efficiency.
• Implement process improvements to enhance speed, accuracy, and user-friendliness.

Stakeholder Collaboration:

• Work closely with HR specialists, HR Business Partners, and other stakeholders to understand their needs and pain points in HR processes and collaborate with them to understand process requirements and define process objectives.
• Collaborate with cross-functional teams to ensure process alignment with business requirements and strategies.

Documentation and Communication:

• Develop comprehensive process documentation, including process flows, standard operating procedures, and process guidelines.
• Ensure documentation is up-to-date, accessible, and aligned with organizational standards.
• Communicate process changes, updates, and improvements to relevant stakeholders effectively.

Change Management:

• Support change management initiatives related to HR process improvements, including communication plans, training materials, and user adoption strategies.
• Engage with employees and managers to create awareness and understanding of new processes and systems.

Compliance and Risk Management:

• Ensure HR processes comply with relevant employment laws, regulations, and company policies.
• Collaborate with legal and compliance teams to assess and mitigate risks associated with HR processes.

Education and Experience:

• Bachelor's degree in business or a related field
• 3+ years' experience in HR, management consulting, data analytics, project management or other related business experience
• 2+ years of bringing people together to collaborate successfully
• Ability to gather and use data to inform decision-making and persuade others
• Strong problem-structuring and problem-solving ability
• Specific experience with design thinking, journey mapping, use of personas, process design and/or user experience highly desirable
• Strong Google Workspace skills
• Proven ability to foster innovation in an atmosphere of mutual respect

While this position is open to remote candidates across the U.S., we will prioritize those who live in the Washington-Baltimore metropolitan area and who are available to come into our Headquarters in Lanham, MD two days a week.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you're excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, U.S.benefits include:

• Medical, dental, and vision coverage
• Life insurance, disability, and 401(k) employer match
• Employee stock purchase plan
• Free snacks and drinks in-office
• Generous paid holidays and leave policies, including unlimited PTO
• Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

The anticipated base salary range for this role is ($80,000k -$85,000k), with potential bonus eligibility. Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired.

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we've taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com.

About 2U Inc. (NASDAQ: TWOU)

For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world's top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

Learn more at https://2u.com/careers/
#NoBackRow

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.