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Salesforce Global Admin Lead

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade. 

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 550+ team currently across 11 locations and 9 time zones. 

The Role 
Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We're invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach empowers us to focus on outcomes. When we hire someone it's because they bring the skills, attitude and experience we're looking for....so we let you do what you're best at! Join us and be part of a community that's passionate about harnessing technology's potential to drive market leading solutions for our clients. Elevate your career in an environment where your ideas matter, your growth is nurtured, and your potential is limitless.

The Salesforce Admin Lead exists to Ensure the consistent, reliable, and secure operation of the Salesforce platform, enabling business continuity and optimal performance for all users. Provide strategic leadership and technical expertise to a global team of Salesforce Administrators, fostering a collaborative and high-performing environment. Bridge the gap between technical platform management and broader business objectives, aligning efforts with the Salesforce Tech Lead and Architect to drive platform innovation and efficiency.

As our Salesforce Global Admin Lead, your key responsibilities include, but may not be limited to:

  • Lead and mentor a small global (remote) team of Salesforce Administrators, ensuring consistent and high-quality support across all regions, ensuring local teams and business leaders are having their needs met
  • Along with your peers, ensure the technical health and stability of the Salesforce platform, including performance monitoring and issue resolution.
  • Collaborate closely with the Salesforce Tech Lead and Architect to align administrative efforts with overall platform strategy and development initiatives.
  • Manage and maintain user access, security profiles, and permissions within the Salesforce environment.
  • Implement and enforce best practices for Salesforce administration, change management, and data governance.
  • Develop and maintain comprehensive documentation for Salesforce configurations, processes, and procedures.
  • Coordinate and execute platform upgrades, patches, and releases, ensuring minimal disruption to users.
  • Work with colleagues around the wider IT space to ensure alignment in incident and release management processes.
  • Act as the primary point of contact for global Salesforce administrative support and escalations.
  • Monitor system performance and proactively identify areas for optimization and improvement.
  • Along with the rest of the technical Salesforce Leadership team, ensure the platform and its integrations are secure, performant, resilient and able to deliver business objectives both short and long-term.
  • As a leader within the Enterprise Data team, your responsibilities include:
  • Forming, engaging and retaining a high-performing team
  • Measuring, reporting and continuously improving the delivery velocity and quality of your team o Creating transparency of delivery effort and outcomes by aligning to best practices to tracking work in Jira and ServiceDesk

About You

  • Bachelor's degree in Computer Science, Information Technology, or a related field desirable
  • Minimum of 7+ years of experience in Salesforce administration, with some period spent on technical platform management. Proven experience leading and managing a global team • Experience in recruitment of high performing team members
  • Deep understanding of Salesforce platform architecture, security models, and infrastructure.
  • Expertise in Salesforce administration tools, including user management, security settings, and data management.
  • Strong knowledge of Salesforce platform limitations, capabilities, and best practices.
  • Excellent problem-solving and troubleshooting skills, with the ability to resolve complex technical issues.
  • Strong communication and interpersonal skills, with the ability2 to collaborate effectively with cross-functional teams and stakeholders.
  • Experience3 with Salesforce integration technologies and APIs.
  • Ability to manage multiple priorities and projects in a fast-paced, global environment.
  • Demonstrated ability to create and maintain detailed technical documentation.
  • Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder) are highly desirable.

 

Why you will enjoy working with us

  • Competitive salary structure including company bonus scheme
  • Genuinely collaborative and friendly culture
  • Flexible and hybrid working
  • Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
  • Ongoing personal development & learning opportunities
  • 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
  • 3 paid volunteering days per year & Workplace Giving Program
  • Frequent events and celebrations including a standard weekly social
  • Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
  • Best in class end of trip facilities including bicycle parking, change rooms & showers
  • A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas

About Pepperstone 

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

#Li-Hybrid

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What You Should Know About Salesforce Global Admin Lead, Pepperstone

Join Pepperstone as the Salesforce Global Admin Lead and be part of a transformative fintech story that began in 2010! At Pepperstone, we know that success comes from a curious and driven team, dedicated to creating innovative trading solutions. As our Salesforce Global Admin Lead, you will oversee the reliable operation of the Salesforce platform, ensuring optimal performance for our diverse global team. You will lead and mentor a remote team of Salesforce Administrators, ensuring they meet the needs of local teams and business leaders. Collaborating closely with our Salesforce Tech Lead and Architect, you'll align administrative efforts with strategic platform goals, bringing your expertise in user management, security settings, and data governance to the fore. We thrive on inclusivity and collaboration, and we foster an environment where your ideas and potential can truly shine. This isn't just about maintaining a platform; it's about crafting solutions that make a difference. If you have a passion for Salesforce and a vision for elevating a global team, we want to hear from you! Join us at Pepperstone, where your growth is nurtured and your contributions are valued.

Frequently Asked Questions (FAQs) for Salesforce Global Admin Lead Role at Pepperstone
What are the main responsibilities of the Salesforce Global Admin Lead at Pepperstone?

As the Salesforce Global Admin Lead at Pepperstone, your primary responsibilities encompass overseeing the consistent operation of the Salesforce platform, leading a global team of Salesforce Administrators, and ensuring that their technical and operational needs are met. You will collaborate closely with technical leads to align platform management with broader business objectives, implement best practices, manage user access and permissions, and maintain comprehensive documentation. Your role is essential for driving platform innovation and ensuring business continuity.

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What qualifications are needed for the Salesforce Global Admin Lead role at Pepperstone?

To thrive as the Salesforce Global Admin Lead at Pepperstone, candidates should ideally hold a Bachelor’s degree in Computer Science, Information Technology, or a related field. You'll need a minimum of 7 years of experience in Salesforce administration, including leadership experience in a global setup. A deep understanding of Salesforce architecture, security models, and administration tools is required, along with excellent problem-solving skills and a demonstrated ability to manage multiple priorities effectively.

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How can a Salesforce Global Admin Lead impact the team culture at Pepperstone?

As a Salesforce Global Admin Lead at Pepperstone, you will significantly impact the team culture by fostering a collaborative and inclusive environment. By mentoring your remote team of Salesforce Administrators, advocating for individual growth, and promoting best practices for teamwork and communication, you'll help shape a culture where innovation thrives, and team members feel valued and supported.

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What is the work-life balance like for a Salesforce Global Admin Lead at Pepperstone?

Pepperstone places a strong emphasis on work-life harmony, especially for roles like the Salesforce Global Admin Lead. The company offers flexible and hybrid working options, allowing you to balance your professional responsibilities with personal commitments. Additionally, with ongoing personal development opportunities and a vibrant team culture, you'll find a supportive environment that values both your work and your well-being.

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What are the growth opportunities for the Salesforce Global Admin Lead at Pepperstone?

In the role of Salesforce Global Admin Lead at Pepperstone, you will have numerous opportunities for career growth. The company is committed to nurturing talent, providing ongoing learning opportunities that help enhance your professional skills. You'll also be part of a dynamic team that encourages innovation, allowing you to contribute to impactful projects and take on leadership responsibilities that can further accelerate your career trajectory.

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Common Interview Questions for Salesforce Global Admin Lead
Can you describe your experience with leading a global Salesforce team?

In answering this question, highlight your leadership style, emphasize any experience managing remote teams, and provide examples of successes in fostering collaboration across different regions. Discuss how you ensure consistent support and maintain team morale despite geographical distances.

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How do you ensure the technical health and stability of the Salesforce platform?

You should talk about your proactive approach to system monitoring, performance optimization, and issue resolution. Discuss specific tools or practices you've implemented to ensure technical stability, such as regular maintenance routines, performance metrics analysis, or user feedback channels.

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What strategies do you use to manage user access and permissions within Salesforce?

When addressing this question, demonstrate your comprehensive understanding of Salesforce security models. Detail your process for conducting regular audits, implementing user management best practices, and how you balance security with user accessibility to ensure everyone has the tools they need.

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How do you handle conflicts in team dynamics, especially in a remote setting?

Your response should emphasize communication strategies and collaboration tools you employ to navigate challenges. Share an example of a conflict you successfully resolved, the steps you took, and how you facilitate open dialogue in a remote environment.

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What is your experience with Salesforce integrations and APIs?

Here, showcase your technical expertise with Salesforce integration technologies. Discuss specific integrations you have managed, challenges faced, and how you ensured data integrity and security during those processes.

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How do you prioritize projects and responsibilities in a fast-paced environment?

Explain your method for prioritization, perhaps using a combination of project management tools and frameworks like Agile. Provide an example of how you managed multiple projects and aligned them with strategic goals.

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What best practices do you enforce for Salesforce administration?

Discuss various best practices such as documentation, change management, data governance, and regular training for users. Share how you keep your team updated on best practices and the impact this has on the overall performance of the Salesforce platform.

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Can you give an example of implementing platform upgrades at previous positions?

Provide a concrete example where you successfully coordinated Salesforce upgrades, discussing the planning, execution, and user communication phases. Highlight any challenges you encountered and how you mitigated them to ensure a smooth upgrade process.

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How do you stay updated on Salesforce’s latest features and industry trends?

Mention specific resources you utilize, such as Salesforce Trailhead, industry forums, or networking events. It's important to convey your commitment to continuous learning and staying informed to leverage new features for the benefit of your team and the platform.

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What steps do you take to measure team performance and delivery effectiveness?

Discuss the importance of KPIs and metrics. Explain how you track performance through tools like Jira and ServiceDesk and how you use this data to drive improvements and celebrate team successes.

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Established in 2010, Pepperstone has grown to become an award-winning online global forex and CFD broker known for delivering exceptional client service and award-winning funding and withdrawals to tens of thousands of clients around the world. Pe...

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DATE POSTED
March 27, 2025

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