Job details

Distribution Center Service Specialist

The DC Service Specialist is responsible for ensuring proper system set-up and that run right processes are in place to drive high levels of service performance at the Willowbrook Distribution Center. The Specialist serves as the subject matter expert for technical systems and will ensure that all systems are set up properly. The Specialist will be responsible for effective collaboration and communication with other roles in the DCs and Region to drive service results. The Specialist will leverage available tools and reports to understand the performance and opportunities at the DC and act to proactively address challenges. The Specialist will investigate invoice adjustments to determine the root cause. The Specialist will have accountability for all Service Metrics.

Role Level – L03

Schedule: Monday- Friday, between 8am to 5pm

Up to 10% Travel

Potential Weekends as business needs dictate

Overtime Eligible

Key Performance Metrics

Service
Communication
Quick Learner
High comfort level with Warehouse Management Systems and computer work
Warehouse/Logistics experience and general supply chain knowledge
Understanding of dashboard reporting tools
Strong Microsoft Office Skills: PowerPoint, Excel, Word
Intellectual curiosity and comfortable receiving/providing feedback to others. Organized and disciplined approach to issue resolution.
Ability to work in an unstructured environment with the ability to make tradeoff decisions quickly
Ability to recognize process gaps, develop solutions, and communicate effectively
Demonstrated ability to work in a result oriented, challenging environment
Effective coaching skills and communication skills
Must hold strong follow-up skills and embrace top level service environment
Additional skills as needed

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law& EEO is the Law Supplementdocuments. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement

Job Type: Full-time

Salary: $45,000.00 - $55,000.00 per year

Experience: