Private Label Product Technologist

As a Private Label Product Technologist at Pet Circle, your primary responsibilities include collaborating closely with product developers and suppliers to ensure that pet products meet quality and safety standards. You'll support both existing and new product development projects, maintain accurate product specifications, manage pack copy processes, and conduct supplier audits. A critical aspect of your role is to ensure ethical sourcing by adhering to Australia’s Modern Slavery Act and global labor standards.

To be a successful Private Label Product Technologist at Pet Circle, having over 3 years of experience in a technical or QA role is essential, preferably within the pet food or human food industries. Candidates should possess broad technical knowledge of products in terms of specification and testing. While a relevant degree is preferred, it's not mandatory. What's most important is having a passion for pets and a keen understanding of manufacturing and quality standards in the pet industry.

The work environment for a Private Label Product Technologist at Pet Circle is dynamic and collaborative, based in our Sydney offices. We embrace a hybrid work model, allowing you to enjoy the flexibility of working from home while spending three days a week in our pet-friendly office. Here, you can share your passion for pets with colleagues and even bring your furry companions along!

At Pet Circle, we take ethical sourcing seriously. As a Private Label Product Technologist, you'll play a vital role in ensuring our products are sourced and produced in compliance with Australia's Modern Slavery Act and global labor standards. This includes conducting regular audits of suppliers to promote ethical practices and prevent issues such as forced labor and human trafficking.

Pet Circle is committed to the professional development of its team members. As a Private Label Product Technologist, you'll have plenty of growth opportunities, including participating in stretch projects, focus groups, and secondments. We believe in fostering your career while also ensuring you enjoy the journey through engaging work and fulfilling initiatives.

When addressing product quality and safety, it's essential to collaborate closely with both product developers and suppliers. I prioritize clear communication about our quality benchmarks and actively participate in product testing to ensure compliance. Using a systematic approach with documentation helps create accountability and traceability throughout the development process.

In my previous roles, I've effectively managed product development projects from initial ideas through to launch. This process included detailed planning, cross-functional team coordination, and rigorous testing phases to ensure the product meets specifications. I always leverage feedback, and once a product is launched, I follow up on performance metrics to find opportunities for improvement.

If a product complaint arises, my immediate step would be to gather comprehensive details about the issue from customers and stakeholders. I would then conduct a root cause analysis to identify underlying problems. Collaboration with suppliers and quality assurance teams is crucial to implement corrective actions and prevent future occurrences, thereby continuously enhancing our product quality.

Effective communication with suppliers is built on establishing strong relationships based on trust and clarity. I emphasize setting regular check-ins and updates to align on project goals. Additionally, I make sure that all technical specifications and compliance requirements are well-documented and shared to minimize misunderstandings and foster collaboration.

In a previous role, I identified a pattern of customer complaints regarding product consistency. By analyzing the production process and collaborating with the quality assurance team, we developed a robust quality control check that minimized variability. This initiative significantly improved customer satisfaction ratings and reduced return rates, showcasing the importance of proactive quality improvements.

I have worked in compliance within the pet industry by ensuring all products meet the necessary safety standards and regulatory requirements. This experience includes understanding and implementing processes that align with industry regulations, conducting site audits, and maintaining comprehensive records to ensure transparency and adherence to ethical sourcing practices.

Managing tight deadlines requires effective prioritization and time management skills. I break down larger tasks into manageable segments, set clear milestones, and leverage collaborative tools to keep everyone aligned. I also communicate proactively with my team and stakeholders to address any potential delays early and ensure we stay on track.

Teamwork is essential in this role, as collaboration drives successful product outcomes. I believe in fostering an open environment where team members can share insights and feedback, which enhances our collective output. Leveraging diverse perspectives leads to better-informed decisions, ultimately resulting in high-quality products that customers love.

Staying informed about trends and regulations in the pet industry involves regular engagement with industry publications, attending relevant conferences, and participating in professional networks. I also follow influencers and thought leaders in the sector to gather insights about emerging standards and evolving customer preferences.

I am drawn to Pet Circle because of its mission to help pet owners provide the best for their pets. The company's commitment to quality and ethical sourcing aligns with my values, and I am excited about the chance to contribute to innovative products that truly matter to pet families. The collaborative culture and growth opportunities are additional incentives that excite me about being a part of this fantastic team.