National Accounts Representative

As a National Accounts Representative at Pet Food Experts, your primary responsibilities include maintaining customer relationships, processing orders efficiently, and collaborating with various internal teams. You'll work closely with the Senior National Accounts Representative and ensure that customer forecasts are managed effectively.

To qualify for the National Accounts Representative position at Pet Food Experts, candidates should have strong communication skills, a focus on customer service, and solid computer skills, including proficiency in Google Suite and Excel. A high school diploma is required, while a college degree and prior experience in the industry or CRM platforms are advantageous.

Pet Food Experts provides abundant support to its National Accounts Representatives through collaboration with other departments, ongoing training, and access to cutting-edge technology. You'll also receive guidance and assistance from the Senior National Accounts Representative during your work.

National Accounts Representatives at Pet Food Experts work a Monday to Friday schedule from 9:30 AM to 6:00 PM and are expected to work in the office three days a week. This hybrid approach fosters collaboration while also providing flexibility.

Pet Food Experts offers an attractive benefits package to National Accounts Representatives, including medical, dental, and vision coverage, PTO and paid holidays, paid parental leave, pet product discounts, and an education assistance program to invest in continued career development.

When answering this question, provide specific examples of how you've developed and maintained client relationships. Highlight any metrics or achievements that demonstrate your effectiveness, such as improving customer satisfaction or resolving issues efficiently.

Explain your approach to organization and time management. Discuss how you determine priorities based on customer needs and timelines, and mention any specific tools or strategies you employ to stay on top of your responsibilities.

Use this opportunity to showcase your communication skills. Discuss a specific scenario where you handled a difficult situation with a client, emphasizing your ability to remain calm, listen to the client’s concerns, and find a mutually beneficial solution.

Be sure to mention any relevant CRM platforms you've used and detail how you've leveraged technology to improve efficiency or communication with your accounts. Providing examples of successful outcomes can strengthen your answer.

Illustrate your communication and collaboration skills by sharing an experience where you worked across various teams to achieve a common goal. Highlight the importance of teamwork in providing excellent customer service.

An excellent response would include your commitment to continuous learning. Discuss any resources or methods you use to stay informed about industry trends, new products, and competitor offerings—showing your passion for the pet industry.

Outline your communication strategy and discuss how you use regular updates, proactive outreach, and tools like EDI to keep your clients informed, ensuring they feel valued and updated throughout the order process.

Share a specific example of a process improvement you initiated that streamlined operations or improved customer service. Discuss the impact it had on team efficiency or client satisfaction.

Your answer should reflect your knowledge about Pet Food Experts and your alignment with the company’s mission of supporting independent pet retailers. Express your passion for pets and eagerness to contribute to a team that makes a positive impact in the community.

Discuss your coping mechanisms for stress and your strategies for maintaining focus when faced with tight deadlines. Provide an example of a specific situation where you successfully managed stress and achieved results.