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Resort Associate - Wilmington

Pet Paradise is looking for individuals with a passion for pets to join our team as a Resort Associate and provide care for our four-legged friends.

Starting Rate: $13.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)

PERKS AND BENEFITS:

  • Opportunity for ADVANCEMENT! You will be eligible to apply for:
    • Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast!
    • Grooming Academy to become a Groomer!
    • STRIVE scholarship programs to become a Veterinary Assistant, Technician or Practice Manager
    • Canine Training Program! Learn to become a dog trainer! (We are currently expanding this service across many of our locations)
  • Complimentary Pet Day Camp – Bring your dog with you to work!
  • 30 Days of Complimentary Pet Boarding (non-holidays)
  • On-demand pay with DailyPay
  • Discounted Veterinary Care and Grooming Services (per location)
  • Dog/Cat Adoption Assistance
  • Fitness Reimbursement
  • Paid Time Off (both full-time and part-time status)
  • 401(k) Savings Plan with Company Match
  • Health, Dental and Vision Insurance (full-time status)
  • Employee Assistance Program (EAP) with added mental health benefit, available to all employees

 

ESSENTIAL FUNCTIONS OF OUR RESORT ASSOCIATE INCLUDE:

  • Supervise and interact with pets both inside the resort and outside in the play yards
  • Following directions on feeding times, amounts, and type of food
  • Maintaining cleanliness of suites and dog runs by disinfecting, washing floors, scrubbing walls and removing animal waste
  • Emptying trash, mopping all floors, and cleaning restrooms, common areas, and the employee breakroom
  • Monitoring and recording important information about our pets and reporting any unusual behaviors, injuries, or critical information to management and veterinarian services if applicable
  • Using proper dog handling techniques as instructed by management
  • Keeping dogs secure and maintaining a high standard of pet safety by following and adhering to the training policies

 

QUALIFICATIONS TO BE A RESORT ASSOCIATE

  • This position requires a considerable amount of physical labor, including pet handling, walking, cleaning, and maintenance of the suites
  • True passion for working with animals
  • Cheerful, friendly, and a positive team-oriented attitude
  • Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
  • Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
  • Ability to receive instructions and remain adaptive to change and training material

 

WHAT IT IS LIKE TO WORK HERE

WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment.  Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch! We offer career development with our Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast. Or you can expand your skills in pet care in other company-paid training programs.  As a team member, you are eligible to apply for (a) our Grooming Academy to become a groomer, (b) our STRIVE scholarship programs to become a veterinary assistant, technician or practice manager, and (c) canine training roles as we expand this service across our many locations.  If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics. Working with pets is not always easy, but we love what we do and we care about giving you the tools to grow and succeed.

ABOUT PET PARADISE
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in eleven states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. The characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

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CEO of Pet Paradise
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John Severts
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Average salary estimate

$27520 / YEARLY (est.)
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$27040K
$28000K

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What You Should Know About Resort Associate - Wilmington, Pet Paradise

Are you an animal lover looking to turn your passion into a rewarding career? Look no further! Pet Paradise is on the hunt for enthusiastic individuals to join our team as Resort Associates in Wilmington. In this lively role, you'll provide exceptional care for our furry guests while creating a safe and fun environment for them to play and stay. Starting at $13.00/hour, we offer competitive pay with opportunities for increases at 6 months and on annual anniversaries. But that's just the beginning! Our Resort Associates have access to a range of fantastic perks, including the Unleashed Leadership Academy that prepares you for a management role, or our Grooming Academy where you can train to become a professional groomer. Interested in becoming a veterinary assistant or learning canine training? Our STRIVE scholarship programs and training courses have you covered! As a Resort Associate, you'll be involved in nurturing pets, maintaining cleanliness, and ensuring their safety at all times. If you get joy from being around animals and love working in a dynamic setting, this is the job for you! Plus, bring your dog to work and enjoy 30 days of complimentary Pet Boarding on non-holidays. With benefits like health, dental, and vision insurance for full-time employees, alongside a supportive team environment, taking care of pets has never felt better. Join Pet Paradise today and contribute to creating happy and healthy lives for our beloved four-legged friends!

Frequently Asked Questions (FAQs) for Resort Associate - Wilmington Role at Pet Paradise
What does a Resort Associate do at Pet Paradise?

As a Resort Associate at Pet Paradise, you are responsible for supervising and interacting with pets, maintaining cleanliness of suites, and following proper feeding protocols. You will ensure the pets' safety by using appropriate handling techniques and reporting any unusual behaviors to management. This role is perfect for those passionate about animal care and looking to make a positive difference in the lives of pets.

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What are the benefits of being a Resort Associate at Pet Paradise?

Working as a Resort Associate at Pet Paradise comes with a wealth of benefits. Employees enjoy a starting rate of $13.00/hour, opportunities for annual raises, and access to various training and career advancement programs. Additionally, you can take advantage of discounts on grooming services, veterinary care, and complimentary pet day camp. Plus, you can bring your dog to work!

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How can I advance my career as a Resort Associate at Pet Paradise?

At Pet Paradise, career advancement is highly encouraged! As a Resort Associate, you can apply for our Unleashed Leadership Academy to prepare for management roles, or join our Grooming Academy to pursue a career in pet grooming. We support your growth through various training programs and scholarship opportunities, helping you take the next steps in your career.

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What qualifications do I need to become a Resort Associate at Pet Paradise?

To become a Resort Associate at Pet Paradise, you should have a passion for working with animals, a positive attitude, and the ability to perform physical labor, including pet handling and cleaning. Comfort around dogs of all sizes is essential, and flexibility with your schedule, including availability during weekends and holidays, is required. A cheerful demeanor and strong teamwork skills will make you a great fit for our team!

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What is the work environment like for a Resort Associate at Pet Paradise?

The work environment for a Resort Associate at Pet Paradise is vibrant, busy, and filled with the joy of caring for furry friends. You will work alongside a team of like-minded animal lovers in a setting designed to keep pets safe and entertained. It's a fulfilling experience where you not only care for pets but also build lasting relationships with their owners.

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What does training look like for a Resort Associate at Pet Paradise?

Training for a Resort Associate at Pet Paradise is comprehensive and supportive. New hires receive hands-on guidance from experienced team members and are trained in pet handling techniques, safety protocols, and cleaning procedures. We prioritize professional growth, so you’ll also have opportunities to enroll in specialized programs as part of your career development.

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Is Pet Paradise an equal opportunity employer for Resort Associates?

Yes, Pet Paradise is a drug-free, smoke-free, equal opportunity employer. We celebrate diversity and are committed to providing a workplace that prohibits discrimination based on age, color, race, religion, sex, disability, sexual orientation, or national origin. We strive to make our team inclusive and supportive for all employees.

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Common Interview Questions for Resort Associate - Wilmington
How do you handle a difficult or aggressive dog as a Resort Associate?

To effectively answer this question, share your understanding of safe dog handling techniques, such as body language awareness and using calm, assertive energy. Discuss any past experience you have with handling challenging pets, emphasizing your patience and commitment to their safety and well-being.

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What experience do you have working with animals?

When responding, highlight any relevant experience you have with pets, whether personal or professional. Briefly describe your previous roles, volunteer work, or skills that showcase your passion and knowledge in animal care. Make sure to convey your eagerness to learn and grow in this field.

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Can you describe a time when you had to manage multiple tasks at once?

Employers want to see how you prioritize and manage time effectively. Share a specific example where you successfully juggled multiple responsibilities, detailing your approach to ensuring all tasks were completed efficiently and with attention to detail, even in a high-pressure environment.

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What does providing excellent customer service mean to you as a Resort Associate?

Customer service is about creating a positive experience for pet parents and their furry friends. Discuss how you would communicate with pet owners, listen to their concerns, and provide attention to the needs of each pet. Sharing specific examples can emphasize your commitment to service excellence in your role.

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How would you contribute to the team dynamic as a Resort Associate?

Teamwork is essential in a pet care environment. Talk about your interpersonal skills, collaborative approach, and any past experiences working in a team setting. Emphasize how you would support your colleagues, create a positive atmosphere, and help maintain an upbeat work culture.

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Why do you want to work at Pet Paradise as a Resort Associate?

In answering this, express your genuine passion for animal care and how it aligns with our mission at Pet Paradise. Discuss specific aspects of our company culture, training programs, or values that resonate with you. Demonstrating enthusiasm will show your commitment to making a meaningful contribution.

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What do you think is most important when caring for pets?

Discuss various aspects of pet care, including safety, cleanliness, attention to individual needs, and how you establish a trusting relationship with pets. Emphasize your understanding of the responsibilities and considerations involved in ensuring pets are happy and healthy while in your care.

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Are you comfortable with the physical demands of being a Resort Associate?

Acknowledge the physical nature of the role while expressing your readiness and enthusiasm for the work. Provide examples of any previous physical jobs or experiences you've had and describe how you manage physical tasks effectively while ensuring safety for both yourself and the pets.

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How do you keep your knowledge of animal care current?

Show your commitment to continuous learning by mentioning any resources you use to stay updated on animal care best practices, industry trends, or relevant literature. Discuss participation in workshops, online courses, or even seeking mentorship from seasoned professionals in the field.

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How do you approach grooming basic pet hygiene?

When answering, illustrate your understanding of basic grooming techniques, such as bathing, brushing, and nail trimming, as well as the importance of maintaining pet hygiene for their health. Provide examples of your experience with grooming or your willingness to learn if you haven't had direct experience.

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Full-time, on-site
DATE POSTED
November 25, 2024

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