Senior Partner Performance Manager

Company Overview

Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. 

Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

Phil is seeking a talented and experienced Senior Partner Success Manager to oversee and enhance our partner relationships. This role will focus on managing the lifecycle of partner engagements, driving operational excellence, and ensuring partner satisfaction. As the Senior Partner Success Manager, you will be responsible for interfacing directly with enterprise partners, managing key performance indicators, and resolving issues through clear communication and process improvements.

Responsibilities:

• Interface directly with enterprise partners and manage the lifecycle from launch to closeout, including quality initiatives, operational excellence, inventory management, and key KPIs.

• Provide updates via email, in-person, or Zoom on partner milestones, on capacity, performance, AR, and deliverables.

• Investigate and resolve problems by identifying root causes and proposing process improvements through clear communication with internal teams.

• Capture and document requirements from external and internal stakeholders to support partner growth.

• Collaborate with internal subject matter experts to address partner questions and ad hoc requests throughout the relationship.

• Streamline processes by developing more efficient methods for gathering, sorting, and accessing data.

• Build and maintain strong working relationships with internal experts and work cross-functionally with other departments to enhance partner performance and patient satisfaction.

• Drive overall partner satisfaction and encourage participation in future program launches for Phil.

• Lead partner meetings and facilitate internal discussions to support ongoing partner growth and performance.

• Analyze large data sets to determine root causes of problems and provide insights for program, partner, and network improvement.
  

Requirements

• Bachelor's degree or equivalent experience.

• 5+ years of relevant professional experience.

• At least 3 years of experience in client services, including direct interaction with partners and/or clients, project/program management, and examples of managing external partnerships.

• Excellent verbal and written communication skills, with strong time management, attention to detail, problem-solving abilities, a sense of urgency, and enthusiasm.

• High level of empathy for partners and customers, with strong active listening skills.

• Enjoys solving problems in dynamic and rapidly changing environments.

• Experience with analytical tools such as Looker, MongoDB, and Tableau.

• Proficient in Google Apps, project management tools (e.g., SmartSheet, TeamGantt), and CRM applications (e.g., Salesforce).

• Familiarity with API and technical knowledge is a plus.

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech

• Fully remote working environment

• Competitive compensation (commensurate with experience)

• Full benefits (medical, dental, vision).

• 401(k) contribution opportunity.

Phil Inc. is an equal-opportunity employer.