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Biomedical Equipment Technician 1 (Kingston, NY)

Job TitleBiomedical Equipment Technician 1 (Kingston, NY)Job DescriptionSupport the Multi-Vendor Services (MVS) business as a Biomedical Equipment Technician (BMET) 1 for Philips customers in the Kingston, NY area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.Your role:• Perform preventative maintenance and service repair on equipment utilizing the service manual, OJT, OEM or 3rd Party training.• The identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel.• Maintaining customer satisfaction is the primary goal. Therefore, the BMET must demonstrate ownership in difficult circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Manager, the Site Team or the customer.• Independently complete PMs, FCOs, installations, and all related tasks and independently diagnose, resolve electronic, network, and mechanical problems, and resolve customer issues.You're the right fit if:• Located in or near the Valhalla, NY area.• Associates degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.• 1+ years of experience servicing medical equipment; general biomedical, patient monitoring, blood pressure monitors, defibrillators, or infusion pump experience highly preferred.• Working knowledge of electronic circuit boards, schematics, processors and computer hardware and applications, including necessary tools and test equipment.• Must have and maintain a valid driver’s license and driving record that is compliant with Philips’ Fleet Policy.• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service positionHow we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field-based role.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.• Learn more about our business.• Discover our rich and exciting history.• Learn more about our purpose.• Learn more about our commitment to diversity and inclusion.Philips Transparency DetailsThe hourly pay range for this position in NY is $21.00 - $36.00, plus overtime eligible. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. The actual base pay offered may vary within the posted ranges depending on multiple factors, including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives, may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance of KIngston, NY area.#LI-PH1#LI-FIELD#ServiceDThis requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
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What You Should Know About Biomedical Equipment Technician 1 (Kingston, NY), Philips

Are you ready to make a difference in the healthcare field as a Biomedical Equipment Technician 1? At Philips located in the Kingston, NY area, you're not just a technician; you're a critical player in ensuring that medical equipment operates at its best for customer satisfaction. In this field-based role, you'll utilize your technical expertise to install, troubleshoot, and maintain various medical equipment directly at customer sites. You'll get the chance to perform preventative maintenance, resolve electronic and mechanical problems, and engage with customers to ensure they're receiving the best service possible. Your experience and problem-solving skills are essential in creating lasting relationships and smoothly operating equipment. If you’re driven by the need to deliver results, are situated in or near Valhalla, NY, and possess an associates degree in electronics (or equivalent experience), you’re just the person we’re looking for! With at least a year of servicing experience under your belt, you’ll be well-equipped to tackle everything from defibrillators to infusion pumps. Join us at Philips, where we believe every human matters, and you can play a vital role in improving lives every day.

Frequently Asked Questions (FAQs) for Biomedical Equipment Technician 1 (Kingston, NY) Role at Philips
What are the primary responsibilities of a Biomedical Equipment Technician 1 at Philips in Kingston, NY?

As a Biomedical Equipment Technician 1 at Philips in Kingston, NY, you will be responsible for performing preventative maintenance, troubleshooting issues, and servicing medical equipment right at the customer's site. This includes effective customer relationship management and adhering to state and federal regulations.

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What qualifications are required for the Biomedical Equipment Technician 1 role at Philips?

For the Biomedical Equipment Technician 1 position at Philips, candidates should have at least an associate's degree in electronics or a related field. Additionally, one year of experience servicing medical equipment such as patient monitors or infusion pumps is highly preferred.

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How does the work environment look for a Biomedical Equipment Technician 1 at Philips?

The Biomedical Equipment Technician 1 role at Philips requires a field service setting, meaning you will primarily work at customer or supplier locations rather than in a traditional office. The job involves helping in varied environments, making adaptability crucial.

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What qualities are Philips seeking in a Biomedical Equipment Technician 1?

Philips is looking for a Biomedical Equipment Technician 1 who exhibits strong problem-solving skills, attention to detail, and excellent customer service capabilities, ensuring technicians demonstrate ownership in their work and maintain high customer satisfaction.

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What are the compensation details for the Biomedical Equipment Technician 1 position at Philips in Kingston, NY?

The hourly pay range for the Biomedical Equipment Technician 1 role at Philips in Kingston, NY, is between $21.00 and $36.00, with additional incentives available. Pay varies based on experience, job-related skills, and internal equity.

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Common Interview Questions for Biomedical Equipment Technician 1 (Kingston, NY)
Can you explain your experience with servicing medical equipment?

Be prepared to detail your specific experience with various types of medical equipment, emphasizing troubleshooting, maintenance, and repair skills. Discuss challenges you've overcome and how you've prioritized customer satisfaction in your previous roles.

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How do you ensure compliance with regulatory requirements in your work?

Discuss your familiarity with state and federal regulations affecting medical equipment services. Emphasize your approach to maintaining compliance during installations and repairs and how you stay updated on regulatory changes.

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Describe a situation where you had to tackle a difficult technical issue.

Highlight a specific example where you identified and resolved a technical problem. Focus on the steps you took, any collaboration with colleagues or customers, and the positive outcome that resulted from your efforts.

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How do you manage your time while being on-site at a customer location?

Explain your time management strategies, including how you prioritize tasks and handle unexpected challenges. Emphasize your ability to stay organized and effective in a dynamic work environment.

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What tools and equipment are you proficient with when servicing biomedical devices?

Detail the tools you have experience with, including diagnostic equipment, schematics, and any specific devices pertinent to the job. Discuss how you ensure you’re using the right tools for efficient and accurate service.

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How do you stay updated on new technologies and equipment in the biomedical field?

Talk about your commitment to continual learning through training programs, workshops, industry publications, and online resources. Mention any courses you've taken relevant to your work as a BMET.

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Explain how you build and maintain relationships with customers.

Discuss your approach to customer service, how you communicate effectively, and how you understand and meet customer needs. Provide examples where your efforts led to improved relationships and satisfaction.

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What steps do you take to prepare for installations or service calls?

Detail your preparation process, such as gathering necessary tools, reviewing service manuals, and confirming appointment logistics. Explain how this leads to successful outcomes during service calls.

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How would you approach training someone new to the role of a Biomedical Equipment Technician?

Describe your mentoring approach, including how you would tailor your training to an individual’s learning style and the essential skills you would prioritize to set them up for success.

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Why do you want to work for Philips as a Biomedical Equipment Technician 1?

Articulate your alignment with Philips' mission to improve lives through health technology. Reference their commitment to innovation, teamwork, and community, and how you want to contribute to these values.

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At Philips, we strive to make the world a healthier and more sustainable place through meaningful innovation. Our goal is to improve the lives of 2.5 billion people a year by 2030, including 300 million in underserved communities and 1 million wor...

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Full-time, on-site
DATE POSTED
December 8, 2024

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