RN Hospice Case Manager - job 1 of 2

As an RN Hospice Case Manager at Phoenix Home Care and Hospice, your primary responsibilities include conducting comprehensive assessments of patients, developing and implementing tailored care plans in consultation with the interdisciplinary team, and educating patients and families about their care options. You’ll also coordinate hospice care, consult with physicians regarding any changes in patient conditions, and ensure that all needs are met effectively.

To qualify for the RN Hospice Case Manager position at Phoenix Home Care and Hospice, you must hold a valid Kansas RN license. While hospice experience is preferred, it is not strictly required. Additionally, having a valid driver’s license and auto liability insurance is essential for this role.

The work schedule for an RN Hospice Case Manager at Phoenix Home Care and Hospice is full-time, typically Monday through Friday, from 8 AM to 5 PM. Expect to participate in on-call rotations every 8 to 12 weeks, providing support during off-hours to ensure seamless care for our patients.

Phoenix Home Care and Hospice offers a comprehensive benefits package for RN Hospice Case Managers, including multiple major medical plans, dental and vision insurance, paid time off, and a competitive salary ranging from $65,000 to $90,000. Additional perks include flexible working conditions, paid mileage, spousal insurance, and a supportive work culture that emphasizes training and teamwork.

At Phoenix Home Care and Hospice, we are committed to the professional development of our RN Hospice Case Managers. We provide tailored orientation and training focusing on individual needs as a new hire, a motivational company culture, and continuous support from a dedicated hospice team. This ensures you feel empowered and equipped to deliver high-quality patient care.

When answering this question, it’s effective to outline any specific hospice roles you’ve held, the populations you’ve worked with, and how you supported patients and families during their care. Highlight instances where you collaborated with interdisciplinary teams and describe any complex cases you managed.

In your response, emphasize your approach to empathy, active listening, and clear communication. Share examples where you navigated challenging discussions about end-of-life choices or care plans, ensuring you focused on compassion and understanding.

This question allows you to express your belief in the importance of a multidisciplinary approach. Discuss how effective communication, shared goals, and mutual support among team members contribute to comprehensive patient care and how you have actively fostered teamwork in previous roles.

Share your methods for organization, such as utilizing tools like electronic health records, scheduling software, or checklists. Emphasize your ability to prioritize care based on urgency and patient needs, and provide examples where your organizational skills enhanced patient outcomes.

Highlight your approach to patient education by emphasizing clarity, patience, and tailored communication. Mention specific instances when you broke down complex medical terminology into understandable language, ensuring families felt informed and empowered in their care decisions.

Express your understanding of the emotional complexities involved. Discuss how you would take the time to listen to their concerns, provide education on the benefits of hospice care, and collaborate with family members to ease their anxiety while respecting the patient's wishes.

Be ready to give a specific example of a time when you had to revise a care plan due to changes in a patient's condition. Discuss how you assessed the situation, consulted with other team members, and communicated updates to the patient and family to ensure continuity of care.

Share your personal motivations and values that draw you to hospice care. Discuss the fulfillment you find in supporting patients during their most challenging times, the impact you can have on their quality of life, and the relationships you build with families.

It's essential to convey your emotional resilience and coping mechanisms. Share practices such as self-care activities, debriefing with colleagues, and finding support within your team that help you process your feelings and maintain the compassion necessary for your role.

Illustrate your understanding of cultural competency by discussing the importance of recognizing and respecting diverse backgrounds and beliefs. Provide examples of times you adapted your care approach to meet the cultural needs of patients, ensuring that your care is respectful and inclusive.