Director of Global Support

Take the clearer route to smart career growth.

At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re not just about technology—we’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.

With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way.

If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, Clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.

Your Impact:

As the Director of Global Customer Support at clearer.io, you’ll lead and inspire a dedicated team across the US, UK, Australia, and Vietnam, driving exceptional customer experiences that build loyalty and satisfaction. In this pivotal role, you’ll develop and execute a global strategy that ensures consistency, efficiency, and innovation in every interaction. Based at our head office in Leicester City Centre,(4 days in office, 1 day hybrid), you’ll also serve as a champion for our customers, ensuring their voices are heard and their needs shape the future of Clearer.io. If you’re looking for an opportunity to lead on a global scale, drive meaningful impact, and help redefine what’s possible in eCommerce, this role is for you.

• Deliver Service Excellence: Create streamlined processes and clear metrics to consistently enhance customer satisfaction and ensure exceptional service across every region.
• Data-Driven Decisions: Use insights from support metrics to identify trends, optimize response times, and refine operations for smarter, faster solutions that benefit our customers.
• Inspire Global Teams: Lead and motivate Customer Support teams across the US, UK, Australia, and Vietnam, fostering collaboration, engagement, and high performance.
• Empower Through Coaching: Mentor team members to grow their skills, embrace a customer-first mindset, and thrive with structured career paths and development opportunities.
• Shape Strategy: Design and execute a global support strategy aligned with clearer.io’s goals, ensuring adaptability and scalability as we continue to grow.
• Champion the Customer: Be the voice of the customer within clearer.io, using feedback to inform product improvements, address challenges, and build lasting loyalty
• Drive Innovation: Leverage AI and emerging technologies to streamline workflows, elevate customer experiences, and empower teams with cutting-edge tools.
• Optimize Processes: Refine scalable systems to ensure consistent, high-quality support globally, with clear workflows and impactful reporting.
• Collaborate for Success: Partner with Product, Customer Success, Sales, and Engineering teams to address root causes of challenges and create seamless customer journeys.
• Build Global Alignment: Unite regional teams around shared goals with regular updates, collaborative meetings, and open communication to celebrate wins and stay connected.

• 7+ years of experience in customer support, including 3+ years leading global teams in a software business.
• A track record of mentoring and coaching teams to achieve outstanding results and foster a culture of collaboration and growth.
• Strong experience in eCommerce or SaaS environments with a deep understanding of the customer journey.
• Demonstrated ability to design and optimize scalable, efficient systems that drive seamless support operations.
• Hands-on experience with AI tools to enhance workflows, boost team productivity, and elevate the customer experience.
• Exceptional written and verbal communication skills, with the ability to work effectively across teams and regions.A data-driven approach to decision-making, with a knack for identifying opportunities to refine and improve operations.
• Strong leadership skills with a history of uniting diverse, multicultural teams to deliver results.
• Willingness to travel internationally to strengthen relationships, provide coaching, and ensure alignment across teams.

• Customer-First: Everything we do is for our customers, with real people ready to listen, understand, and help them succeed.
• Growth-Focused: We’re not just selling apps—we’re delivering results. We make eCommerce growth easy and intuitive.
• Clear and Simple: Our solutions work seamlessly, so you’ll enjoy an environment that’s direct, down-to-earth, and driven by genuine connections.
• Supportive Team: You’ll join a diverse team that values collaboration, empowerment, and a shared vision for success.
• Clear Benefits: UK Comprehensive Private Medical Insurance

Be a part of Clearer.io—where your expertise fuels real change in eCommerce. Come and join us- it’s clear we’re the place to be!