Technical Account Manager

Phosphorus Cybersecurity®, is searching for a Technical Account Manager, a remote position with travel to the corporate headquarters in Nashville, TN and to client sites as needed.. 

The Technical Account Manager (TAM) is the primary post sales contact for all technical matters within assigned accounts.  

This role acts as a trusted advisor to our customers with the key responsibilities to:

• Meet regularly with our customers to track and address ongoing issues, action items, feature requests, and improvements

• Utilize a deep understanding of our customer’s environment

• Assist with technical support and escalations, provide consistent updates and technical details to customers, and drive issues to closure by working with Phosphorus Support, Engineering, and Product Management

• Act as a secondary point of contact point for other TAMs’ accounts as part of a cohesive and collaborative team culture.

What you do:

• Manage Customer Journey for an assigned portfolio of Customers.

• Define and execute Customer Success plans that drive both adoption and value.

• Act as a trusted advisor for customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer

• Work with customer stakeholders, executive sponsors, and partners to drive business value and expansion.

• Act as a technical authority on the Phosphorus platform, to understand the customer’s technical requirements and communicate complex, technical concepts.

• Serve as the primary technical point of contact for enablement and value realization across multiple personas within the customer’s organization.

• Follow defined hand-off procedures to Account Management when customer expansion opportunities are identified

• Prevent issues before they arise with proactive planning, regularly scheduled technical reviews, and, at times, on-site visits

• Proactively produce support communications for customers on recent security alerts, product releases, and new product information

• Make use of cross-functional resources within Phosphorus (Professional Services, Product Management, Account Management, etc.) to address customers’ business and technical needs, such as: system health checks, product sizing, migration assistance, etc.

• Manage and drive closure on customers’ open support cases, product bugs, enhancement requests, and action items.

• For new support cases, understand issues and next steps and follow up to assure they are getting the attention they deserve

• Stay current and advise customer on any new product versions, upgrades, etc. on the roadmap that may benefit the customer’s environment
  

Who you are:

• Mission-Driven – Passionate about making real change and moving the needle in Cyber Security.

• Intellectually Agile – able to think deeply and qualitatively about business problems, breaking down issues and presenting solutions.

• Entrepreneurial – brings a high level of self-directed energy and an unrelenting drive to succeed and win.

• Leader – able to lead by ‘doing’ with an unparalleled work ethic; able to coach and mentor those around her/him.

• Strong Communicator – can articulate with an ability to communicate in a direct and clear manner and with empathy.

• Technologically Savvy – able to use leading-edge technologies to efficiently manage and communicate business performance.

• Collaborative – excellent relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.

About us: 

Phosphorus Cybersecurity® is the leading xTended Security of Things™ platform designed to secure the rapidly growing and often unmonitored Things across the enterprise xIoT landscape. Our Enterprise xIoT Security Platform delivers Attack Surface Management, Hardening & Remediation, and Detection & Response to bring enterprise xIoT security to every cyber-physical Thing in your enterprise environment. With unrivaled xIoT discovery and posture assessment, Phosphorus automates the remediation of the biggest IoT, OT, and Network device vulnerabilities—including unknown and inaccurate asset inventory, out-of-date firmware, default credentials, risky configurations, and out-of-date certificates. 

Follow Phosphorus on LinkedIn, Twitter, and YouTube. Learn more: www.phosphorus.io.