Customer Support Agent (APAC)

✨ About us ✨

Photoroom was launched in 2020 after getting accepted into Y Combinator and, over the past 4 years, has become the world's most popular AI photo editor. Our mission is clear: to elevate businesses through amazing photography.

Photoroom puts the power of great images into more people's hands through our powerful and innovative features, from our best-in-class background remover to our generative AI model and tools: AI Images, AI Backgrounds and Shadows, AI Expand, and many more.

Processing over 5 billion images a year and downloaded over 150 million times, Photoroom is now the world's #1 AI photo-editing app, available across mobile, web, and via an API in over 180 countries.

We are at an exciting stage of our journey, having successfully raised our Series B and looking to scale to $100M ARR in 2024.

Photoroom is a profitable, remote-friendly company headquartered in Paris with a global team of over 50 world-class deep learning, product, and marketing experts with backgrounds at the world's leading companies. We are a diverse team of entrepreneurs building for entrepreneurs.

✨ About us ✨

Photoroom was launched in 2020 after getting accepted into Y Combinator and, over the past 4 years, has become the world's most popular AI photo editor. Our mission is clear: to elevate businesses through amazing photography.

Photoroom puts the power of great images into more people's hands through our powerful and innovative features, from our best-in-class background remover to our generative AI model and tools: AI Images, AI Backgrounds and Shadows, AI Expand, and many more.

Processing over 5 billion images a year and downloaded over 150 million times, Photoroom is now the world's #1 AI photo-editing app, available across mobile, web, and via an API in over 180 countries.

We are at an exciting stage of our journey, having successfully raised our Series B and looking to scale to $100M ARR in 2024.

Photoroom is a profitable, remote-friendly company headquartered in Paris with a global team of over 50 world-class deep learning, product, and marketing experts with backgrounds at the world's leading companies. We are a diverse team of entrepreneurs building for entrepreneurs.

TL;DR

🤓 We are looking for a Customer Care Agent, to help us go to the next level! As a Customer Care Agent, you will develop and leverage customer relationships and act as a bridge between our users and the Product team.

💰 Freelancing part-time agreement (about 4-5h per day, 5 days per week, including weekends - 2 days off during business days)

🌎 We are flexible: we are looking for someone working on the UTC+7 to +10 time zone

🇬🇧 PhotoRoom is an international team, and we work in English.

✨ Your core mission ✨

• You are serving as our front office and your role is of great importance, as our product is user-centric and we love to keep our users happy! You will:

• Respond to user queries in a timely and accurate way, via Intercom (our CRM)

• Identify user needs and help users with specific features

• Analyze and report product malfunctions

• Update our internal databases with information about technical issues and useful discussions with customers

• Create and share videos with users as a guidance tool

• Share feature requests and effective workarounds with team members

• Follow up with customers to ensure their technical issues are resolved

• Answer App Follow reviews (once every 2 weeks)

• Help on updating articles on the Help Center

✨ About you ✨

• Collaborative - You can easily identify problems and work at your best to develop solutions

• Independent - You enjoy solving problems on your own but also, you are not afraid to ask for help when needed

• Analytical – You can break down complex, unstructured problems into actionable recommendations.

• Organized – Highly organized, and able to juggle multiple priorities.

• Communications – You are skilled in communicating and can hold a well-structured conversation.

• Experienced – You have 1 to 3 years of Customer Support experience

• Fluent in English

• You're happy to work weekends and have 2 days off per week on business days

✨ 2-steps process ✨

• Screening call with Customer Success Lead

• Technical interview with the team

🌈 Diversity, Equity, Inclusion and Belonging

We are committed to enabling everyone to feel included and valued at the workplace. We believe both the company and its culture are strongest when composed of diverse experiences and backgrounds.

That's why:

- We have flexible working hours

- We trust people to work remotely

- We extended the length of the parental leave

All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.

🌈 Diversity, Equity, Inclusion and Belonging

We are committed to enabling everyone to feel included and valued at the workplace. We believe both the company and its culture are strongest when composed of diverse experiences and backgrounds.

That's why:

- We have flexible working hours

- We trust people to work remotely

- We extended the length of the parental leave

All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.