Physician Practice Call Center Operator- remote/hybrid

Candidate must live within 1 hour or 60 miles of Roanoke, VA.

Be at your best with an organization that equips you to do so. Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team, you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.

Serves as a central link of communication between Carilion Clinic, patients, medical staff and the general public. Answers calls in a high call volume environment. Assists callers with information related to multiple specialty practices. Routes calls to the appropriate scheduling team or department based on the specific patient need. Excellent customer service is required. Bilingual is a plus. Remote work an option for applicants within an hour of the Parkview facility.

Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

What We Require:

Education: High school diploma or equivalent required.

Experience: Three years customer service experience in an environment that requiring multi-tasking such as a call center, physician’s office, hospitality or retail/service industry. Call center experience preferred.

Other Minimum Qualifications: A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remain calm under stress, display empathy and maintain positive communication is required. Must have strong keyboarding and computer skills.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.