Job details

Customer Experience Specialist

Pilot is looking for a Customer Experience Specialist to enhance client satisfaction and manage customer onboarding processes in a fast-paced environment.

Skills

Outstanding communication skills
Intermediate technical acumen
Project management
Attention to detail

Responsibilities

Onboard customers from sales handoff to service activation
Manage multiple onboarding projects simultaneously
Coordinate customer upgrades and service transfers
Serve as the primary escalation point for high-priority customer issues
Implement proactive and reactive customer retention & upsell strategies

Education

College degree or equivalent work experience

Benefits

Company-sponsored Medical, Dental, Vision Coverage
Company-sponsored 401(k)
Commuter & Wellness Reimbursement
Competitive PTO

To read the complete job description, please click on the ‘Apply’ button

Pilot Glassdoor Company Review

3.3

Pilot DE&I Review

No rating

CEO of Pilot

Waseem Daher

Approve of CEO

By Pilot

Our mission is to build the future of the financial back office to help small and medium sized businesses grow and flourish. To accomplish our mission, our values guide us. Themes embedded in our values include: ownership, focus, quality, impact, ...

9 jobs

MATCH

Calculating your matching score...

FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE