Client Relations Coordinator

JOB TITLE:                     Client Relations Coordinator

REPORTS TO:                 Internal Sales Manager

LOCATION:                  Sterling Heights, MI, United States of America

WORKING HOURS:       7.30am – 4.30pm, Office Based

A little bit about the role

Are you a well-organized, customer-focused professional with a passion for delivering exceptional service? We're looking for a Client Relations Coordinator to join our dynamic sales team. In this role, you'll play a key part in supporting the team by handling sales administration, responding to customer inquiries, and managing our CRM system. If you're detail-oriented, thrive in a fast-paced environment, and love working with clients, we want to hear from you!

Some of the key achievements

• Support the sales team with administration tasks as directed.  
• Liaise with customers by phone regarding sales requirements.
• Prepare customised quotes to prospective and existing customers.
• Consistent and detailed use of CRM system to track and manage all sales activities and pipeline opportunities.
• Assist as necessary with regards to delivery/after-sales enquiries.
• Take accountability for all Post Order admin: checking colours, product queries, following up lead time requests, post-delivery calling.
• Data cleansing, inputting data from mail merges.
• Make contact with potential customers through calling, direct mails and email marketing campaigns as directed by the Area Sales Rep.
• Qualify leads and take them to the point of quotation request.
• Research and identify new business opportunities, such as growth areas, trends etc.
• Research and seek out the appropriate contact within an organisation.
• Support the Area Sales Rep with other business development tasks as required.
• Other ad-hoc tasks or projects to support the sales team as directed.

• You will have a strong background in administration and previous experience in a direct customer-facing role.
• Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel.
• Proven experience of using a CRM or similar system.
• Confident communicator, both internally and externally and on the phone.
• High level of organization skills.
• Ability to prioritise own workload and juggle multiple requests to deliver on agreed. deadlines.
• Ability to set realistic expectations.  
• Enthusiastic with a passion to grow with the Business.
• Passion for customer service and building strong customer relationships.
• Excellent attention to detail.
• A high degree of self-motivation and drive, with the ability to set realistic expectations.
• Excellent written and verbal communication skills.
• You embody our company people values:
• Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
• Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
• Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
• Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
• Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.

Why work for us

Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA.

Pineapple still runs by its original ethos of creating mindfully designed furniture that not only works effortlessly and looks great but also helps foster a calm and supportive environment. Join Pineapple and be part of a team that is dedicated to making a difference through quality, innovation, sustainability and exceptional customer care.

What we offer you

• Competitive Compensation (base salary + commission)
• 401K
• Healthcare (100% company paid)
• 15 days PTO + local public holidays
• Extra day’s leave for your birthday
• Team socials and events
• Monthly pizza Friday’s

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.

Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple.