Job details

Senior Technical Support Engineer - job 1 of 2

Ping Identity is looking for a Senior Technical Support Engineer to handle complex support issues for global customers. With a focus on cybersecurity and digital identity, Ping provides a flexible and collaborative work environment.

Skills

Linux/Windows OS management
Directory Services
Networking knowledge
PKI and X.509 certificates
Internet Protocols
Troubleshooting web applications
API knowledge
Scripting languages

Responsibilities

Assist with escalated customer engagements
Investigate issues and queries using existing knowledge bases and test labs
Manage customer expectations
Communicate frequently and proactively with customers
Actively participate in the community system
Contribute to the knowledge base

Education

Technical degree related to Information Technology or equivalent experience

Benefits

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Education Reimbursement
Commuter Offset

To read the complete job description, please click on the ‘Apply’ button

By Ping Identity

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. That’s digital freedom. We let enterprises combine our best-in-class identity solutions with third-party services they already u...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE