Customer Success Specialist

We're looking for a Customer Success Specialist to support mid-tier customers during their post-sale lifecycle, throughout singular touch points including onboarding, adoption, retention, and uncovering upsell opportunities. The ideal candidate will have excellent communication and active listening skills, technical proficiency, and a commitment to continuous learning and personal development.Requirements• Ability to manage competing priorities and adapt quickly• Perfect self-awareness to manage customer escalations• Excellent active listening skills• Excellent communication skills in English• Technical proficiency and willingness to learn new systemsBenefits• Competitive salary and bonus system• 5% 401K match• Paid time off and 15 paid holidays• Comprehensive medical, dental and vision plans• Regular team building activities• Parental leave• Paid family bonding time• Gym and parking allowance