Concierge/ Patrol

Planned Companies –Concierge – Job Description

 Location: San Francisco

Schedule: Sunday, Monday, Friday & Saturday 5:00pm - 1:30 am.

Payrate: $24/hr.

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Summary

Planned Companies’ clients realize welcoming tenants, guests and vendors is as important as how the property is kept presentable and safe. To provide this, Planned Lifestyle Services (PLS) is hiring motivated, courteous and knowledgeable Front Desk Associates and Doormen to ensure the best experience and related services are provided and available to all.

Primary Job Responsibilities:

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

• Routine security  safety patrol of property and structures to ensure order and establish a security presence.
• Verify and track access credentials of residents, guests, vendors, and deliveries to the property.
• Ensure all exits, doors, and windows are secure and functioning.
• Monitor and track surveillance cameras (CCTV) to identify disruptions or unlawful acts.
• Respond to, investigate, and assess notifications, communications, and alarms.
• Provide security related assistance and support to residents, guests and vendors in need.
• Report uninvited guests, suspicious possessions, and all unlawful acts to the proper authorities.
• Create and submit daily surveillance and incident reports to Planned Security Services management.

Requirements:

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

“Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.”