Health Center Assistant/ Medical Assistant

Planned Parenthood Southeastern Pennsylvania is the local affiliate of the country’s leading sexual and reproductive health care advocate and provider.   Planned Parenthood Southeastern Pennsylvania operates 10 health centers throughout Chester, Delaware, Montgomery, and Philadelphia counties. Nationwide, Planned Parenthood affiliates operate more than 600 health centers, providing medical services and sexuality education for millions of individuals (adults and teens) each year. We also work with allies worldwide to ensure that all people have the right and the means to meet their sexual and reproductive health care needs.

Be part of the diverse and inclusive Planned Parenthood family and join us as a Health Center Assistant.  Work hand-in-hand with like-minded individuals in an environment built on collaboration, open communication, and mutual respect.  We are looking for passionate, dedicated people who are eager to make positive contributions to their community and to our mission.  If you have a high school diploma or GED, strong customer service skills, and a desire to work in a fast-paced team environment, consider a career as a Health Care Assistant in one of our family planning or surgical centers.

We have a benefits eligible full-time, 35 hour/week position available Mondays-Friday at our Upper Darby Health Center. The salary for this position is $19.00/hour. We offer excellent benefits, and an opportunity to join a diverse team committed to respectful, confidential, customer focused, top-quality and innovative reproductive health services.  

• Commitment to advancing race (+) equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our society
• Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions
• Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to learn
• Strong sense of accountability to equitable practices
• Understanding of the impact of identity dynamics on organizational culture
• Commitment to PPSP’s In This Together service ethos, workplace values, and service standards

• Greet patients and visitors in a positive, friendly manner
• Anticipate patient needs and take action to increase satisfaction from beginning to end of visit
• Maintain and protect the confidentiality of patient information
• Demonstrate a commitment to PPSP’s core values of commitment, health, inclusion, respect and fairness
• Front desk (reception and check-out)
• Register patients
• Verify and document insurance coverage; inform patients of anticipated costs, including co-pays and prescriptions
• Monitor, manage and keep others informed about patient flow, to ensure optimal patient care and satisfaction
• Calculate and collect patient fees; create payment plans with patients
• Disburse contraceptive supplies with correct authorization and documentation.
• Perform medical and social history intake
• Review patient’s financial information; collect documents, complete forms, ask clarifying questions to confirm accuracy of information, and determine eligibility for subsidized services
• Provide basic education and counseling for reproductive health issues including birth control and pregnancy prevention, sexual behavior risk reduction and pregnancy options; support patient in understanding and choosing from available options; offer and provide referrals as appropriate
• Lab and follow-up
• Perform lab work, including (but not limited to) venipuncture, pregnancy, blood pressure, hemoglobin, weight and height; clearly communicate to patient about which tests are being performed, and why.
• Follow-up with patients with adverse medical reports; provide education and referrals as directed
• Prepare and assemble patient charts and maintain chart filing system
• Enter patient data into electronic Patient Management System; participate in migration to Electronic Medical Records
• Complete paper and electronic charting promptly, accurately and thoroughly, and audit as required
• Display initiative in maintaining an attractive and clean environment, including waiting room, lab, exam rooms and reception area
• Perform basic center operations, including (but not limited to) answering phones; making appointments; routing incoming mail and faxes; filing, copying and transmitting records; completing forms; submitting reports
• Complete day-end financial procedures, such as payment reconciliation and preparing deposits
• Center, department and agency goals
• Participate in staff meetings, trainings and audits
• Assist in training of new employees and volunteers
• Accept individual responsibility for, and participate in, efforts to achieve center, department and agency goals
• Perform other duties as assigned
• Independently solves

• Monday-Friday

Planned Parenthood Southeastern Pennsylvania (PPSP) is an equal employment opportunity employer.  We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local laws.  PPSP is committed to building an inclusive workplace that values diversity, equity, and inclusion, and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQIA+ community to apply.