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Network Support Specialist

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Fast Facts

Join PlayOn as a Network Support Specialist, where you'll ensure seamless network connectivity and enhance customer experiences in high school environments.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Responsibilities: You will manage network-related escalations, act as a liaison between schools and technical teams, and provide guidance on network configurations to facilitate Pixellot system performance.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Skills: Required skills include strong knowledge of network infrastructure, firewall configurations, and DNS, alongside excellent communication abilities to assist non-technical users.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Qualifications: A CompTIA Network+ certification is mandatory, with CCNA preferred; hands-on experience in networking is essential.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Location: Position is based in Chamblee, GA, with a hybrid and flexible work environment.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Compensation: Not provided by employer. Typical compensation ranges for this position are between $60,000 - $90,000.



PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. Backed by KKR, our family of brands—including GoFan, NFHS Network, and VidSwap—empowers schools with innovative solutions and exceptional service. Our fan engagement platform is the only one that offers event ticketing, streaming, fundraising, concessions, merchandise sales, and website management in one place. We save administrators time so they can focus on what truly matters: supporting the students, staff, and fans who bring their programs to life. 

Trusted by thousands of schools across the country, we're here to help create more instant replays, hold-your-breath moments, last-minute comebacks, and games you want to watch over and over again. 

When being there means everything, we make sure you never miss a moment.  

We are looking for a Network Support Specialist with experience in managing and troubleshooting network systems to ensure seamless connectivity and performance and provide an effortless experience to our customers. The Network Support Specialist will serve as the internal subject matter expert for all networking-related issues impacting the setup and performance of Pixellot AI camera systems across school environments. This role is critical in bridging the technical knowledge gap between frontline support, school IT teams, and non-technical stakeholders. 

By providing hands-on escalation support, clear and accessible guidance, and proactive ownership of complex network escalations, the Network Support Specialist ensures reliable event streaming and smoother onboarding experiences. This is a highly collaborative, consultative role that sits at the intersection of technical problem-solving and customer experience—designed to eliminate friction in school-facing support by translating network complexity into clarity and resolution.

The outcomes you’ll deliver

Resolution of complex networking-related escalations through direct collaboration with schools, internal support teams, and technical staff—closing the loop and restoring system functionality.

• Decreased onboarding friction by partnering with Support and Customer Success to streamline network troubleshooting during initial Pixellot deployments.

• Increased agent confidence and first-time resolution rates by providing clear, actionable guidance on networking issues (e.g., firewalls, NAT, DNS, port forwarding).

In This Role, You Can Expect To 

• Serve as the internal expert on all networking-related matters tied to Pixellot system setup and performance.

• Act as the escalation point for support and CSM teams when schools encounter persistent networking issues.

• Translate complex network concepts into clear, digestible guidance for non-technical school staff and support agents.

• Provide ongoing advisement to schools on how to properly configure their networks (e.g., firewall rules, content filtering, whitelisting, etc.) to support Pixellot systems.

• Hold dedicated “office hours” or drop-in sessions for agents to bring cases that are partially working (e.g., system streaming but not fully functional due to network blocks).

• Take ownership of network-related escalations after triage—partner with the frontline team to drive resolution, ensure the loop is closed with both the school and internal teams, and fully own the outcome once the issue is identified.

• Collaborate cross-functionally with Customer Success, Support, and Technical teams to eliminate friction in school network onboarding.

• Help upskill the broader support team to a beginner-level understanding of networking.

• Represent the team as a liaison and thought partner on all things networking.

To Thrive In This Role, You Have 

• A deep understanding of network infrastructure, including firewall configuration, NAT, port management, DNS, and content filtering, as they pertain to Pixellot system setup and performance.

• Previous hands-on experience is expected, but this role is strategic and consultative—not a field technician or installer.

• Strong communication skills and calm demeanor—able to talk a frustrated school through sensitive technical challenges.

• Personality is just as important as technical know-how—this role is about trust, clarity, and confidence as much as config settings.

• CompTIA Network+ or equivalent required; CCNA preferred

How You Play

  • Ownership over Participation- You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges. 
  • Team over Stars- You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed. 
  • Growth over Comfort- You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.  
  • Fairness over Popularity- You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others’ perspectives, and manage emotions in decision-making. 

Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions. 

This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve. 

Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team. 

The benefits we offer

Multiple medical insurance plans to choose from 

Dental, vision life and disability insurance 

Employee Emergency Fund  

Company equity (stock options) 

Open PTO policy  

401K plan with company match 

Hybrid/flexible work environment 

Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.   

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Average salary estimate

$75000 / YEARLY (est.)
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$60000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Network Support Specialist, PlayOn! Sports

Join PlayOn as a Network Support Specialist in Chamblee, where you'll be at the forefront of ensuring seamless network connectivity for high school environments. This position is perfect for someone who thrives on technical problem-solving and enjoys making a real difference in enhancing customer experiences. As a key player in our dynamic team, you'll manage network-related escalations, acting as a vital bridge between schools and our technical teams. Your expertise in network configurations will play a crucial role in ensuring the optimal performance of our innovative Pixellot AI camera systems. Not only will you tackle complex networking issues and provide clear guidance, but you'll also help non-technical users navigate these challenges effortlessly. With a strong focus on collaboration, you'll partner with Support and Customer Success teams to streamline network troubleshooting during initial deployments, ultimately driving increased efficiency and satisfaction. If you’re someone with a comprehensive understanding of network infrastructure, firewall configurations, and a knack for communicating effectively, we’d love to hear from you. At PlayOn, we value growth and teamwork, and we’re committed to empowering our employees with the tools and flexibility they need to succeed. Don't miss the chance to join our mission of supporting students, staff, and fans in their journey towards unforgettable moments and memories in sports!

Frequently Asked Questions (FAQs) for Network Support Specialist Role at PlayOn! Sports
What are the responsibilities of a Network Support Specialist at PlayOn?

As a Network Support Specialist at PlayOn, your primary responsibilities include managing network-related escalations, acting as a liaison between school IT teams and technical staff, and providing guidance on network configurations that support the performance of Pixellot systems. You will be tasked with ensuring reliable event streaming, troubleshooting complex networking issues, and streamlining the onboarding process for schools. Your role is critical in enhancing the overall customer experience and translates complex technical jargon into clear, actionable guidance.

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What qualifications are required for the Network Support Specialist position at PlayOn?

To qualify for the Network Support Specialist role at PlayOn, a CompTIA Network+ certification is essential, with a CCNA being preferred. Hands-on experience in networking is crucial, as you will be working directly with networking systems. Additionally, candidates should have a strong understanding of network infrastructure, including firewall configurations, NAT, DNS, and content filtering as they relate to Pixellot system setup.

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What skills are important for a Network Support Specialist at PlayOn?

A Network Support Specialist at PlayOn should possess a robust knowledge of network infrastructure, including firewall settings and DNS. Equally important are excellent communication skills, especially for translating complex networking concepts for non-technical users. You should also demonstrate a calm demeanor while troubleshooting and be prepared to provide exceptional customer support to schools encountering networking issues.

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How does the Network Support Specialist role impact customer experience at PlayOn?

The Network Support Specialist plays a pivotal role in improving customer experience at PlayOn by ensuring that schools can reliably use Pixellot systems. By managing network-related challenges directly and providing knowledgeable guidance, you help reduce onboarding friction and increase first-time resolution rates. This, in turn, allows schools to fully engage with our services without technical interruptions, positively impacting students and fans alike.

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What is the work environment like for a Network Support Specialist at PlayOn?

The work environment for a Network Support Specialist at PlayOn is hybrid and flexible, allowing you to balance both in-office and remote work. This setup promotes collaboration with your team while also offering you the freedom to work in a style that suits your needs. As part of a growth-oriented company, you will find ample opportunities to expand your skills and contribute to meaningful projects that shape the future of high school events.

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Common Interview Questions for Network Support Specialist
What experience do you have with network troubleshooting in a school environment?

When responding, highlight specific instances where you've successfully resolved a network issue in an educational setting. Discuss the steps you took, including any tools or methods you used to diagnose and fix the problem, and emphasize your ability to communicate effectively with non-technical staff.

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How do you stay updated with the latest networking technologies and trends?

Discuss your commitment to professional development and how you regularly follow industry news, attend webinars, or participate in forums. Mention specific resources or organizations you engage with to stay informed about advancements in network technologies.

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Can you explain the importance of firewall configurations in network setups?

When answering, articulate how firewall configurations protect internal networks from unauthorized access while enabling legitimate traffic. Provide examples of how you've configured firewalls in previous roles to support specific applications or devices.

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Describe how you would explain a complex networking issue to a non-technical user.

Illustrate your communication skills by outlining a methodical approach. Start by assessing their level of understanding, using analogies where applicable. Ensure to break down the issue into simpler concepts while ensuring they feel comfortable asking questions.

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What steps would you take to resolve a DNS issue affecting Pixellot system performance?

Outline a systematic troubleshooting process that includes verifying network settings, checking domain records, and using diagnostic tools. Show that you can identify root causes effectively while maintaining a calm and reassuring presence.

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How do you prioritize multiple networking issues reported by different schools?

Explain your method for assessing the urgency and impact of each issue. Share how you might liaise with school staff to gather more information, and highlight your ability to work collaboratively with internal teams to prioritize tasks efficiently.

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In your opinion, what makes a successful Network Support Specialist?

Discuss the importance of a balance between technical expertise and soft skills. Emphasize traits like patience, empathy, and the ability to communicate effectively with various stakeholders, reinforcing the idea that customer experience is as important as technical knowledge.

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What challenges did you face in your previous networking roles, and how did you overcome them?

Use specific examples to illustrate your problem-solving abilities. Discuss how you approached challenges creatively, whether through seeking mentorship, conducting research, or employing technologies to find sustainable solutions.

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How have you handled incidents where school staff were frustrated with their network performance?

Share insights on how you empathized with users' frustrations and provided reassurance. Discuss the steps you took to troubleshoot the issues while keeping communication open and transparent, which helped build trust with the staff.

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What tools or software do you prefer to use for network monitoring and management?

Mention specific tools you're familiar with and explain why you prefer them, highlighting their benefits in real-world applications. Giving examples of how these tools have helped you resolve issues efficiently can be beneficial.

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Full-time, hybrid
DATE POSTED
April 24, 2025

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