Renewal Specialist

THE ROLE

PlayOn! Sports is looking for a proactive and results-driven Renewal Specialist to join our team. In this role, you will be responsible for managing the renewal process for existing customers, ensuring high renewal rates, and maintaining strong customer relationships. The ideal candidate will have a keen understanding of sales strategies, exceptional communication skills, and a customer-centric approach.

Additional responsibilities and accountabilities for this role could include:

Manage Renewal Process:

• Oversee and manage the renewal process for all existing customers, ensuring timely and accurate contract renewals.

• Develop and implement strategies to maximize renewal rates and minimize customer churn.

Customer Relationship Management:

• Build and maintain strong relationships with customers to understand their needs and ensure satisfaction.

• Act as a trusted advisor, providing customers with insights and solutions that add value to their business.

Data Analysis and Reporting:

• Analyze renewal data and customer feedback to identify trends and areas for improvement.

• Prepare and present reports on renewal rates, customer satisfaction, and other key metrics to the sales team and management.

Collaboration:

• Work closely with the sales, customer success, and support teams to ensure a seamless customer experience.

• Collaborate with the product team to communicate customer feedback and drive product improvements.

Negotiation and Conflict Resolution:

• Negotiate renewal terms with customers, addressing any concerns or objections they may have.

• Resolve customer issues and escalate as necessary to ensure a positive outcome.

THE PERSON

• Bachelor’s degree in Business, Marketing, Sales, or a related field.

• Proven experience in sales, account management, or customer success, preferably in a SaaS or technology environment.

• Strong understanding of sales principles and customer relationship management.

• Excellent communication, negotiation, and interpersonal skills.

• Ability to analyze data and use it to drive decision-making.

• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.

• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.

COMPANY OVERVIEW

The future of high school athletics and activities is powered by PlayOn! Sports. Through GoFan, the NFHS Network, and rSchoolToday, the PlayOn team elevates the event experience for schools and communities across digital ticketing, fundraising, concessions, streaming, websites, and activity management.

PlayOn has united top brands in the school event space with a shared passion for athletics and activities and the lifelong memories that they instill. We take pride in empowering schools to save time and focus on what matters most: the students, staff, and communities who make their programs possible.

Thousands of schools partner with PlayOn to provide unparalleled access to millions of people to discover, enjoy, and relive their favorite events in person and online. As we continue to grow, we remain true to our vision to be there for schools so their communities can be there for every moment.

WHY YOU’LL LOVE WORKING AT PLAYON! SPORTS

PlayOn! Sports is more than just a place to work. It's a place to learn, grow, and thrive as people and professionals. We encourage a healthy work-life balance at PlayOn! Sports through offering flexible working schedules and generous paid time off. Come be a part of the team that is changing the landscape of high school sports!

Some benefits we offer include:

• Competitive salary 

• Multiple Medical options to choose from

• Dental, Vision, Life and Disability Insurance

• Open PTO Policy 

• 401K plan with company match 

• Fun and collaborative hybrid/flexible work environment

Note: Part-time employees and interns are not eligible to participate in any of the Company’s Employee Health Benefit Plan listed above. These Benefits are only available to full-time employees of the Company.