Associate Product Manager (Senior Care) - US

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Role Description:

As an Associate Product Manager at PointClickCare, you are responsible for working directly with the Engineering and Product teams to deliver products with an amazing experience to end users and customers.

You create and maintain a healthy backlog for the team while ensuring a successful and tactical execution for Product and Operations.

In this role, you will partner with Senior Product Managers to obtain guidance and mentorship as needed. You approach your work with natural curiosity and use your growth mindset to maximize the value in your delivery of various PointClickCare Products.

Responsibilities and Duties

•      Understand company strategy and how it connects to product strategy and assigned scope.

•       Become the product expert for their assigned scope, including product functionality and how the product creates value for customers and users.

•      Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.

•      Maintain a prioritized backlog and write user stories, acceptance criteria and other artifacts to support engineering teams in delivering on product priorities.

•     Continuously assess ways to improve products and services.

•        Identify, communicate and bring the right people together to manage risks timely and effectively

Qualifications and Experience:

•        Bachelor’s degree in business, computer science, or a healthcare-related field of study.

•        1-3 years working in Product management or related discipline, preferably in a health tech SaaS business.

•     Data Driven - experience managing, receiving, and delivering timely reports to a variety of team members.

•        Curious, takes initiative, and receptive to new ideas.

•       Proven ability to work cross functionally with various teams

•       Adaptive to a dynamic and fast paced work style

•        Strong written and verbal communication skills, with the ability to listen and understand an audience and tailor communication accordingly.

•        Demonstrated ability to create and execute a plan to achieve a desired result.

Nice to haves:

•       Investigate, gather, and document detailed information regarding defects

•       Experience with contributing to and executing on a Product roadmap.

•     Experience in Product Life Cycle, Forecasting, Launch planning.

•  Focus on delivery of product in alignment with strategy

•    Proven ability to influence cross-functional teams (without formal authority) and guide them to solve complex problems.

•    Ability to communicate effectively with internal and external stakeholders, both orally and in writing.

•     Strong work experience in Multi Department Collaborations

(Product, Engineering, QA, etc.) 

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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