Position Title
Police Communications Operator (S04650P)
Department
Police Department
Job Family
Police/Campus Safety
Position Status
Full-time
Work Schedule
Our University Police Agency operates 24/7.
Must be able to work shift work which includes working nights, holidays, and subject to emergency recall during man-made or natural disasters and unusual occurrences on campus as needed.
Open to
External and Internal
Salary
Salary is commensurate based on qualifications and relevant experience up to $48,000.
Duration
Funding expected to continue
Job Summary
The primary function is to receive calls for service and interview callers of non-emergency and emergency requests to determine location, nature, and pertinent information to be entered into the CAD system clearly and accurately. Enters, maintains, updates, and research information using the TLETS/NLETS computer system. Verifies accuracy and completeness of TCIC/NCIC information prior to providing to requestor. Communicates via telephone, radio, in person, email, and call notes in a courteous and professional manner, utilizing proper spelling, grammar and punctuation.
Essential Duties and Responsibilities
- Answers and processes emergency and non-emergency telephone calls for police, fire, and ambulance services as well as planned or special events and services.
- Accurately enters information received from the caller, into a Computer Aided Dispatch (CAD) system and dispatches appropriate resources.
- Assists with the monitoring and/or utilizing of a camera system to monitor incidents on-campus or attempt to locate evidence.
- Initiates and composes emergency and non-emergency correspondence via email, call notes, and notifications to the campus community.
- Accesses and correctly reads information from a TLET/NCIC and relays accurate and complete information to officers.
- Monitor fire and burglar alarms and dispatch appropriate resources.
- Monitors bait bike information and dispatches officers on activations.
BENEFITS AT UTA
We are proud to offer a comprehensive benefits package to all our employees at the University.
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
Required Qualifications
- High School diploma or equivalent with one year (1) of experience in customer service or the equivalent experience.
- Basic Texas commission on law enforcement (TCOLE) telecommunications operator license or is qualified to acquire a basic license.
- Must be able to read, comprehend, and adhere to various SOP’s, policies, procedures, and verbal direction.
- Must maintain confidentiality with all of sensitive information. Accurately operates various computer programs efficiently.
- Must be able to effectively operate a TDD (Telephone Device for the Deaf), in-place telephone system, copiers, fax machine, scanner, and other office equipment.
- Serves as a Campus Security Authority as defined by the Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).
- Ability to complete all physical tasks as needed.
- Proficient with all equipment utilized in the performance of assigned duties.
- Must maintain telephone and email communication abilities in case of emergencies or necessary transfer of information.
- Successfully attends and passes all mandatory and elected training.
Preferred Qualifications
- Associate degree or thirty (30) credit hours in the criminal justice or related field with one (1) year of experience in a public safety or emergency public safety communication field.
Special Conditions for Eligibility
Must successfully complete a public safety telecommunication (PST) test; which the recommended testing is Criticall. Must receive the minimum score on the Criticall test in the following categories: Overall Test Score of 70; Overall Data Entry Score of 3200; and a keyboarding minimum score of 25 with a preferred score of 35. This testing will be administered by the police department.
EEO Statement
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.