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HelpDesk Support Specialist
Pontera is a fintech company aiming to improve retirement strategies through its software platform. They seek a HelpDesk Support Specialist to join their IT team, ensuring smooth IT operations in their US and IL offices.
Skills
- Experience in global IT support
- Knowledge of ticketing systems
- Networking troubleshooting capabilities
- SaaS application troubleshooting
- Experience with Google Workspace and MS365
- Familiarity with communication services
Responsibilities
- Manage and resolve IT support requests using a ticketing system
- Troubleshoot hardware, software, and SaaS applications issues
- Support onboarding and offboarding processes globally
- Perform user case troubleshooting such as identity and access issues
- Write knowledge base articles for common issues
- Support Amazon Workspaces Cloud VDI
Benefits
- Impact at a fast-growing startup
- Collaborative work environment
- Equity grant participation
- Sponsored learning & development program
- Hybrid work model
To read the complete job description, please click on the ‘Apply’ button
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Full-time, hybrid
DATE POSTED
August 6, 2024
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