Portal Product Owner

A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. When you choose a career with CoBank, you make a difference by doing work that matters. In order to be the best, we hire the best!

Remarkable Benefits offered by CoBank

• Competitive Compensation & Incentive
• Hybrid work model - flexible work arrangements for most positions
• Benefits Packages, including: Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• CoBank University robust curriculum –associate training and development, including higher education tuition reimbursement
• Outstanding 401k – up to 6% matching and an additional 3% non-elective contribution
• Time-Off Packages – Vacation 15+ days, 10 Paid Sick Days, and 11 Paid Holidays
• Community Impact – United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups – creating a culture of diversity and inclusion
• Recognize a fellow associate with “GEM” awards, including a monetary value
• On-site Fitness Center and Cafe
• ECO transportation pass provided to every Denver associate

At CoBank, our Portal Product Owner is responsible for the successful management, execution and delivery of CoBank’s customer portal from an authentication, entitlement, and customer experience and usability standpoint. Partners and develops relationships with stakeholders to align with business strategy and quickly respond to opportunities. Effectively prioritizes delivery of the most valuable initiatives for the Bank and its customers, utilizing product lifecycle management methodology. Identifies, assesses, arbitrates and resolves conflicts and/or variances between functional group sub-processes and customer requirements. Oversees work process standardization, documentation, optimization and scalability.

Essential Duties and Responsibilities:

• Manage planning and delivery of key themes, translating objectives through distribution of best-in-class experiences and tech capabilities.
• Drive product objectives with business outcomes and success metrics, design thinking, customer feedback and competitive analysis.
• Identifies and establishes the customer portal’s desired future state, and works closely with the Division’s leadership and the Platform’s governance structure in the development of a strategic roadmap relating to E2E processes, data, supporting technology and controls required to ensure dependability, scalability and defensibility, and vendor requirements and engagement. Works with Portal Leadership to communicate desired future state across CoBank departments, functional and sub-process groups.
• Craft stories, epics, and features for our customers, working with delivery teams to deliver value.
• Collaborate with technology, operations, product teams, security and business partners to coordinate and manage resources and activities maximizing impact and overall return on investment.
• Works across platform team to ascertain, review and address the effectiveness and optimization challenges, and works with Leadership and across the Portal’s Governance structure to mitigate and resolve risks and issues relating to: associate engagement, behaviors, knowledge and skills, competing organizational priorities, customer needs and requirements, and change and process improvement challenges.
• Interface with 3rd party vendors and contractors, where required, to deliver necessary pieces of our technical product with time-to-market excellence.
• Responsible for understanding the market and farm credit’s niche customer landscape in order to maintain competitiveness. Ensures product compliance with bank policies and regulatory standards. Maintains expertise regarding competition, best practices and benchmarks.
• Participates in special projects, and performs other duties as assigned.

Basic Qualifications

• Bachelor’s degree
• Seven (7) years of relevant experience, which must include five (5) years of product management, strategy or consulting experience, and experience working in the financial services or payments industry.

Preferred Qualifications

• Master’s degree or MBA preferred.
• Experience with security, authorization, entitlement initiatives
• Proven experience working with technology teams and user experience teams in creating and delivering online services.
• Ability to create, maintain, prioritize, and sequence the product backlog based on business value or ROI.
• Proven ability to think strategically and develop roadmaps for products and services.
• Ability to solve complex problems and develop solutions and communicate across all levels of the organization effectively
• Proven ability to establish, align and engage processes with strategic direction, goals and initiatives.
• Proven ability to successfully manage multiple significant projects/priorities at one time, identifying risk areas, proactively determining appropriate mitigation strategies, managing change management and process obstacles and presenting alternatives for issue resolution.
• Demonstrated teambuilding skills, with the ability to effectively facilitate and positively motivate across functional groups and sub-process teams. Fosters and encourages frequent, open and honest feedback.
• Ability to build and maintain relationships, working effectively at all levels of the organization. Skilled at influencing others, building consensus, and moving toward a common vision or goal.
• Ability to work independently with minimal guidance, establishing strategic objectives, project plans and milestone goals, as well as collaboratively in a team environment.
• Demonstrated critical thinking, problem solving and conflict management skills
• Exceptional verbal and written communication and presentation skills, with demonstrated ability to clearly articulate messages to a variety of audiences. Excellent active listening skills.
• Excellent interpersonal skills, with the ability to lead teams, work collaboratively and build and maintain effective working relationships with all levels of associates, management, and internal customers across the bank, as well as external vendors and other stakeholders.
• Excellent organizational and time management skills, with the ability to deliver commitments while juggling multiple projects and priorities. Ability to work effectively under deadline pressures, and adjust quickly and effectively to changing priorities.
• Knowledge with Microsoft Office applications (Outlook, Word, PowerPoint and Excel) and Azure DevOps, ServiceNow. Prior experience using FIS software/services preferred.
• Availability for occasional work outside normal business hours.
• Availability for occasional travel.

Compensation Information

• Estimated Base Salary Range: $110,000-$145,000
• Target short-term incentive opportunity: 20%

CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.

CoBank will not consider a work visa H1B, EAD (Employment Authorization Document or Permit) or OPT (Optional Practical Training) for this position.

CoBank is an Equal Opportunity Employer.

CoBank requires all newly hired associates to be fully vaccinated against COVID-19, and new hires will be asked to register their proof of vaccination. Any offer of employment will be conditioned upon an applicant supplying proof of vaccination against COVID-19; provided, however that CoBank may provide a reasonable accommodation for an applicant’s known disability or sincerely held religious belief.

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